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Desktop Account Controller

ABCA Systems Ltd

Oldham

£28,000 - £30,000 a year - Temporary, Full-time

Location

Oldham

Benefits
Pulled from the full job description

Annual leave
Car scheme
Employee discount
Health & wellbeing programme
Referral programme
Store discount

Full job description

Why ABCA?

Here at ABCA Systems Ltd, we strive to be the very best at what we do, both in the eyes of our customers and our colleagues. We believe close working relationships are the key to success and satisfaction. We are a team, we believe in one another and support one another as we work together towards a common goal. We believe investing in our employees is fundamental to success and growth. You will discover new opportunities, take ownership of important initiatives, learn at a fast pace and become part of the ABCA family.

If ABCA sounds like the right place for you, we would love you to join our team within the Service Department, managing the administration of allocated client accounts. To be the clients point of contact to maintain expectations.

Duties and responsibilities

Maintain excellent working relationships with clients to ensure their needs are met, responding to issues and resolving queries in a timely manner.
React to emergency works and ensure these are responded to swiftly, ensuring the client is kept up to date
and provided with detailed updates for the resolution or further actions required.
Ensure contractual commitments are met in accordance with contract SLA's and other requirements detailed within the contract documentation.
Manage client expectations regarding any delays with parts and job completion where necessary.
Updating and maintaining customer portals.
Assist office controllers with mailbox support & admin.
Assist sales staff with quote requirements and meeting the client spec.
Contract administration and reporting.
Occasional attendance at client meetings. Problem solving current or foreseen issues and delivering creative solutions.
Support the Service department with any ad hoc tasks, especially relating to customer contracts.

Qualifications and Experience

Essential

Must have experience of working with CRM Systems
Must have knowledge on Microsoft Office, especially with Excel
Must have customer service experience

Desirable

Previous roles in a service and maintenance environment.
Previous account/contract management experience.

Personal Attributes

Proven track record working with customers
Excellent communication and interpersonal skills
Excellent organisational skills
Professional and positive approach
Self-motivated

Company Benefits

We’re proud to offer a generous benefits package that reflects our commitment to your well-being:

Holidays: Start with 23 days annual leave (plus bank holidays) and grow to 25 days.
Health and Well-being:
24/7 Employee Assistance Programme with access to online support and counselling.
Up to 8 face-to-face counselling sessions, including CBT.
24/7 online GP access for ultimate convenience.
Cash plan scheme for everyday health needs—optical, dental, physiotherapy, and more!
Personal Accident Cover.
Financial and Lifestyle Perks:
Exclusive discounts on cinema tickets, holidays, car insurance, and more.
Free Will Writing service.
Electric Car Scheme.
Free financial well-being reviews.