Dutch Customer Care Advisor

My Client is looking for a Dutch speaking Customer care Advisor to join a fantastic company.

Key Responsibilities:

• Answer customer queries and process incoming customer requests via phone and email using ticket management software in line with policies and service level agreements.
• Process customer orders via various Non Voice channels (Quick Order, Web Order, Fax) using in-house system software in line with policies and service level agreements.
• Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
• Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
• Ensure a proactive, flexible and positive approach at all times when handling customer requests.
• Participate in the ongoing development of Customer Care and the wider business, and proactively contribute to personal learning and improvement.
• Keep up to date with processes, and ensure a thorough understanding of, the company’s business structure and product portfolio. There is no requirement to give advice on specific product recommendations.

Key Attributes

• Passionate about delivering excellent customer service.
• Must be fluent in both oral and written English and Dutch.
• Excellent IT skills.
• Knowledge of sales process and ordering systems is desirable but not essential.
• Excellent communication skills with both internal & external customers.
• Able to build good relationships at all levels with a positive and flexible approach.
• Able to solve problems, have initiative, and open to continuous improvement and learning.
• Must be positive, resilient and adaptable to change.

What we offer you:

• Rewarding salary packages Contributory pension scheme of up to 6%
• Opportunity to buy & sell holiday
• Gym membership discounts
• Contributory hospital and health cash plan
• Cycle2Work scheme
• Eye care vouchers
• Free nutritional and personal care products at work
• Life Assurance
• Discounts on leading brands and retailers

Hours and Days:

• A Shift: Monday to Friday, 37.5 hours per week. (Occasional Saturdays maybe required)

This role offers a mixture of home and office working, typically 2/3 days per month will be in the office to collaborate with colleagues at our St Neots office. Days and requirements may change in line with business needs.

• Please note: The successful applicant will be required to undertake a criminal record check.
• Please advise us in advance if you have any special requirements if you are asked to attend an interview

Job Types: Full-time, Permanent

Pay: £22,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Flexible schedule
• Life insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift

Experience:

• Customer Service: 1 year (required)

Language:

• Dutch (required)