F51 Centre Manager

About The Sports Trust

The Sports Trust is a registered charity which was set up in 2013. The charity works in schools, sports clubs and in the local community to provide the best opportunities for people of all ages and abilities to be physically active.

We are proud to operate three impressive and inspirational sporting facilities: Folkestone 51, Three Hills Sports Park and Folkestone Sea Sports, with the aim of creating safe and inclusive environments for people to love sport and exercise, whatever their motivation may be.

Mission

The role exists to oversee the day-to-day operations of F51 Urban Sports Park and provide seasonal support for the SeaSports Centre. Ensuring the delivery of commercial targets for the venue’s sustainability and leading a well-structured team to provide a first-class, customer-focused experience.

Key Outputs

● Venues operates seamlessly on a day-to-day basis in alignment with the core values of The Sports Trust.

● Venues meets and exceeds its financial goals ensuring sustainability.

● A well trained, motivated and collaborative team delivering an exceptional customer service experience.

● Well planned and executed events and programmes that enhance customer engagement and satisfaction.

● Venue facilities are clean, safe and in excellent condition.

● Stock levels, including food and beverage and equipment are effectively managed to meet operational needs without overstocking or shortages.

● Positive relationships with the local community, stakeholders and partners.

● Risks are proactively identified and mitigated, ensuring a safe environment for all.

● Successful execution and management of music events and parties, enhancing the venues community engagement and reputation.

● Staff rotas are accurately created, and payroll supplied with precise information every month.

● Comprehensive reporting of key metrics using multiple software platforms.

Key Responsibilities

● Manage income and expenditure to meet business case budgets.

● Develop an oversee the business plan and financial forecasting.

● Monitor occupancy levels and identify opportunities to drive additional business income.

● Explore partnership income with like-minded brands and businesses.

● Set measurable operational targets for the team aligned with commercial costs and charitable objectives.

● Conduct weekly catchups with every team member to ensure alignment and support.

● Effective management of training and development budget, ensuring team members have required certifications.

● Create and manage accurate staff rotas aligned with operational needs and ensure Payroll is supplied with accurate information.

● Monitor and adjust schedules to optimise staff coverage and efficiency taking into account of seasonality.

● Maintain and update the online booking system weekly for improved customer journey.

● Ensure health and safety compliance across all areas, addressing issues promptly.

● Plan and manage music events and parties, ensuring compliance with regulations and overseeing logistics.

● Collaborate with marketing to promote events and activities to maximise attendance, gathering feedback for continuous improvement.

● Handle customer enquiries, feedback and complaints professionally.

● Implement programmes and services that enhance customer satisfaction and engagement.

● Build and maintain relationships with local community, stakeholders and partners.

● Identify and foster partnerships that align with The Sports Trust mission and values.

● Provide timely and comprehensive management reports to include financial sustainability and customer experience metrics.

● Oversee the effective management of stock, including food and beverage items and equipment, ensuring accurate record-keeping and timely orders to maintain optimal stock level.

● Ensure proper storage, handling and compliance with health and safety regulations.

To apply please either apply through Indeed. If you have any questions please feel free to contact us on support@thesportstrust.org

Please find full recruitment pack here: https://qrco.de/F51centremanager

Job Type: Full-time

Pay: £32,000.00-£38,000.00 per year

Additional pay:

• Performance bonus

Benefits:

• Company pension
• Employee discount
• Free parking
• Gym membership

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Management: 2 years (preferred)
• Team management: 2 years (preferred)

Work Location: In person