Front of House

About Qima Cafe:

At Qima Cafe, we craft experiences that connect people, places, and passions through every cup we serve. Born in London, we’ve grown into a thriving community of coffee lovers, with our newest location adding a dash of energy to Covent Garden’s vibrant streets.

We’re part of the Qima Coffee family, a brand fueled by sustainability, innovation, and a deep love for the craft. From the sun-drenched hills of Colombia to the lush landscapes of Ecuador and the ancient terraces of Yemen, our farms are the heartbeat of our mission. Every bean we source tells a story of fairness, transparency, and the farmers who pour their dedication into every harvest.

Step into our cafes and you’ll find more than a coffee, you’ll discover vibrant hubs where creativity blooms, friendships spark, and every drink is a masterpiece. Whether it’s a meticulously brewed pour-over, a silky-smooth flat white, or a seasonal creation that surprises the senses, we infuse passion into every step.

Job purpose/ summary of the overall job assignment:

As a Front of House Waitstaff at Qima Cafe, you will be at the forefront of our café operation, delivering exceptional customer service and ensuring that each guest enjoys an outstanding dining experience. Your role involves greeting and seating customers, taking specialty coffee and food orders, and providing detailed knowledge about our menu, including both our coffee offerings and food items. You’ll work closely with a team of passionate individuals to maintain a warm and inviting café environment.

Key Responsibilities:

• Order Taking & Service: Greet and assist customers with taking their orders, ensuring accuracy, attentiveness, and a positive dining experience that fits Qima Cafe’s speciality standards.

• Food & Beverage Knowledge: Provide detailed knowledge of both our coffee menu and food offerings, making recommendations, and explaining ingredients and preparation methods to enhance the customer experience.

• Customer Engagement: Foster a friendly, welcoming environment, addressing customer inquiries and ensuring their satisfaction throughout their visit.

• Cleanliness & Organisation: Ensure that all dining areas are clean, organized, and properly set up, maintaining the high standards of the café.

• Team Collaboration: Work efficiently with the kitchen and barista teams to ensure smooth operations, especially during busy periods, and deliver excellent service in a timely manner.

• Café Environment: Contribute to a warm, inclusive atmosphere that reflects the café’s high standards, offering a welcoming experience to all guests.

• Multitasking & Efficiency: Manage multiple tables, ensure efficient service, and balance customer needs with operational tasks.

Knowledge, Skills, and Experience

Required:

• Minimum of 1 year of experience in a Waitstaff/ Front of House or similar role, preferably in a café or restaurant setting.

• Strong customer service skills with a focus on creating a welcoming experience.

• Passion for food and coffee, with a willingness to learn and share knowledge.

• High attention to detail in cleanliness, organization, and service quality.

• Ability to work effectively in a fast-paced team environment.

• Reliable and self-motivated, capable of working independently when needed.

• Flexible availability, including weekends and holidays.

Desired:

• Previous experience in a specialty coffee environment. (preferred but can be provided).

• Basic knowledge of food and beverage pairings.

• Experience handling customer complaints professionally.

• Food safety or first-aid certification.

Join the Coffee Revolution at Qima Cafe! ☕

Competitive Compensation:

Your Time Matters:

We value your hard work and dedication, offering an hourly rate that reflects your skills and experience, with regular performance reviews to ensure you’re rewarded for your growth.

Earn While You Learn:

As you grow with us, so does your paycheck, because we believe in celebrating your progress.

Flexibility:

Work-Life Harmony: We get it, life happens! That’s why we offer flexible shift schedules to help you balance your passion for coffee with your personal life.

Take a Break, You’ve Earned It:

Enjoy paid holidays and vacation leave to recharge, explore, or simply relax, because even coffee pros need a little downtime.

Growth Opportunities:

Level Up Your Skills:

Dive into advanced training and certifications to sharpen your craft and become a coffee connoisseur. We will even enroll you in our own barista school!

Your Career, Your Journey:

With a clear pathway for growth, you could go from crafting lattes to leading the team, your potential at Qima Coffee is limitless.

Your win is our win:

We love celebrating your wins! Our recognition programs ensure your hard work doesn’t go unnoticed.

Perks:

Sip & Save:

Enjoy employee discounts on all your favorite café products, because you deserve to treat yourself, or your friends too!

Explore the coffee industry:

Get access to exclusive coffee education sessions, industry events, and networking opportunities that’ll fuel your passion and expand your horizons.

Join the Family:

Be part of a dynamic, passionate, and inclusive team that’s as excited about coffee as you are.

Together, we create unforgettable experiences for our customers, and have a lot of fun doing it.

Join Our Growing Family:

As we expand across London, we’re looking for passionate individuals who share our vision. If you’re ready to take the next step in your coffee career, lead a talented team, and be part of a brand that’s making waves in the coffee world, we’d love to hear from you. Together, let’s create moments that matter, one cup at a time.

Apply now, and join the Qima Cafe family!

| Join the Qima Revolution. | Part of

Job Type: Full-time

Pay: £12.00-£13.00 per hour

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Weekend availability

Application question(s):

• Are you looking for a Full-time, or a Part-time role?

Work authorisation:

• United Kingdom (required)

Work Location: In person