Front of House Assistant

Site: Waterloo Hotel. Betws-y-Coed. LL24 0AR.

This position is ideal for someone looking for weekend and school holiday work, for example, a student* or someone wanting to earn extra income alongside other commitments.

* School leaving age or older as evening and Sunday work required

This position includes weekday, evening and weekend shifts.

We are looking for enthusiastic & friendly people to deliver outstanding customer service as the first face that greets our guests as a part of our Front of House team, supporting our 2 dining venues, Bar1815 and the Bridge Restaurant.

You’ll become an integral member of our team, delivering excellence to all our valued hotel and dining guests. The role is a proactive one, so if you are flexible, well organised, a great team player and possess excellent communication skills along with a genuine desire to work in the hospitality industry we would love to hear from you.

Key Responsibilities

· Have your service area fully prepared for service at the required time.

· Ensure that customers are served quickly, correctly and efficiently as possible. Always acknowledge the presence of customers and make them feel relaxed and welcome in the service areas. Do everything reasonable to maximise sales of food and beverages and to encourage repeat business.

· Learn about local ingredients and promote our Local Seasonal Fresh ethos to all our guests

· Assume responsibility for stock, consumables and cash handling whilst on shift.

· Ensure, as far as reasonably practical, the security and safety of customers with regard to health and safety and hygiene legislation. Licensing laws must be adhered to at all times.

· Keep all areas allocated on shift as clean as possible at all times. At the end of service all areas must be thoroughly cleaned in preparation for the next shift.

· Be prepared to help out in other departments in the hotel if should be necessary.

· Ensure that you follow the correct procedures with regards to Guest Allergies.

· Support the Food and Beverage Manager as and when required.

Experience & Skills

· Previous restaurant/hospitality experience

· Excellent Communication skills

· Outstanding Customer service skills

· Ability to use initiative to resolve issues

· Ability to multi-task

About Us

We are an award-winning, family-owned hospitality business that has been operating in the heart of Eryri National Park for over 50 years. Our three hotels — the Waterloo Hotel, Royal Oak Hotel and Stables Lodge — are all located in the picturesque village of Betws-y-Coed.

Our other unique venue, Y Stablau, offers a modern interpretation of the traditional village inn, hosting regular event nights and showcasing an extensive selection of locally sourced drinks and ales.

Across our sites, we operate five restaurants & bars, outdoor dining and drinking areas, takeaway services, and a comprehensive spa, beauty, swimming, fitness and leisure facility. We also cater for weddings, private functions and corporate events.

With excellent facilities, well-appointed guest rooms, and locally sourced, seasonal produce served in individually designed settings, we are committed to culinary excellence, outstanding hospitality, and supporting our local community.

We are proud to have received numerous industry awards, including, 4 star AA and 4-Star Visit Wales ratings, and a 5-Star Food Hygiene rating, Visit Wales 2025 Award finalists and a TripAdvisor Certificate of Excellence. Above all, we are most proud of our people — whose dedication and passion have made us the success we are today.

Expected hours: Between 16-24 hours per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing program
• On-site parking
• Christmas Eve, Christmas Day & Boxing Day off

Work Location: In person

Job Type: Part-time

Pay: Up to £12.85 per hour

Benefits:

• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• On-site parking

Application question(s):

• Shifts can start as early as 7am and finish as late as 10.30pm, are you able to commit to both morning and evening shift patterns?
• Would you be relying on public transport or can you drive?

Work Location: In person