Front of House Supervisor

► FRONT OF HOUSE SUPERVISOR – GUEST EXPERIENCE

Taste of Northumberland – Broomhill, NorthumberlandHELP US CREATE SOMETHING SPECIAL

Taste of Northumberland is transforming the former Trap Inn in Broomhill into a fresh new hospitality destination focused on quality food, great drinks, warm service and genuine Northumberland hospitality.

We are now looking for a confident, organised and people-focused Front of House Supervisor – Guest Experience to help lead our customer experience from launch.

This is a hands-on hospitality leadership role where you will help oversee front of house operations, support the wider team and help create a welcoming atmosphere customers will want to return to again and again.

This role would suit:
▪ An experienced hospitality supervisor
▪ A strong bar or restaurant team leader ready to step up
▪ Someone passionate about customer service and team culture
▪ A hospitality professional who thrives in busy environments

► THE OPPORTUNITY

This is more than simply supervising a shift.

This is an opportunity to become part of the leadership team behind an exciting new independent hospitality brand.

You will have the opportunity to:

◆ Help shape the customer experience from day one
◆ Lead and support waiting staff and bar staff
◆ Help create a professional, welcoming and organised environment
◆ Work closely with management and the kitchen team
◆ Support the growth and development of a brand-new venue
◆ Help create a hospitality experience people genuinely talk about

We want someone with energy, personality, professionalism and pride in delivering excellent service.

► WORKING ALONGSIDE MANAGEMENT

As Front of House Supervisor – Guest Experience, you will work closely with the management team to help ensure the smooth and professional operation of the venue.

You will play an important role in:

◆ Supporting operational targets and service standards
◆ Leading front of house teams during service
◆ Helping maintain a positive and motivated team culture
◆ Supporting customer satisfaction and guest experience
◆ Ensuring standards of cleanliness, presentation and professionalism remain high
◆ Helping establish Taste of Northumberland as a respected local destination

We are looking for someone who understands that great hospitality is built through teamwork, communication and attention to detail.

► WHAT YOU’LL BE DOING

FRONT OF HOUSE LEADERSHIP

▪ Supervising day-to-day front of house operations
▪ Leading waiting staff and bar staff during service
▪ Supporting staff organisation and shift coordination
▪ Helping maintain a calm and professional environment
▪ Leading by example during busy services

CUSTOMER EXPERIENCE

▪ Delivering excellent customer service
▪ Greeting and interacting with customers professionally
▪ Handling customer enquiries and resolving issues positively
▪ Helping create a welcoming and positive atmosphere
▪ Ensuring high standards across all customer-facing areas

OPERATIONS & STANDARDS

▪ Supporting bookings, service flow and operational organisation
▪ Assisting with stock monitoring and bar operations
▪ Supporting opening and closing procedures
▪ Helping maintain licensing, cleanliness and presentation standards
▪ Supporting the wider management team with day-to-day operations

► WHAT WE’RE LOOKING FOR

We’re looking for someone who:

◆ Has strong communication and people skills
◆ Can confidently lead a team during busy services
◆ Has hospitality, bar or restaurant experience
◆ Takes pride in professionalism and customer service
◆ Works calmly under pressure
◆ Has a positive attitude and strong work ethic
◆ Wants to grow and develop within hospitality
◆ Enjoys being part of a supportive team environment

Leadership experience is welcomed, but personality, attitude and professionalism are just as important to us.

► PAY & BENEFITS

◆ £13.50 – £14.50 per hour depending on experience and leadership ability
◆ Full-time position with a mix of days, evenings and weekends
◆ Genuine progression and development opportunities
◆ Supportive independent hospitality environment
◆ Free on-site parking
◆ Staff food discounts
◆ Discounted produce from our shop
◆ Opportunity to help shape a growing Northumberland hospitality brand

► WHY JOIN TASTE OF NORTHUMBERLAND?

Because opportunities like this do not come around often.

You won’t simply be supervising shifts.
You’ll be helping create the atmosphere, standards and experience behind a brand-new destination venue.

A place built on:
▪ Local pride
▪ Great hospitality
▪ Quality service
▪ Team culture
▪ Genuine Northumberland character

If you’re passionate about hospitality and ready for your next opportunity, we’d love to hear from you.

Email your CV and a short introduction explaining why you’d be right for the role to:

tasteofnorthumberland@hhcleisure.co.uk

Pay: £13.50-£14.93 per hour

Work Location: In person