Front of House Supervisor

This role will require evening and weekend hours. Accommodation can be included for the right candidate.

Job Summary
We are seeking a dynamic, mature and experienced Front of House Supervisor to oversee daily operations within our vibrant hospitality environment. The successful candidate will be responsible for supervising front-of-house staff, ensuring exceptional customer service, and maintaining high standards of food safety and hospitality. This role offers an excellent opportunity for individuals with a passion for food, team management, and delivering memorable guest experiences. Previous restaurant, hotel, or culinary experience is highly desirable.

Responsibilities

• Supervise and coordinate front-of-house staff, including serving, hosting, and bar personnel.
• Oversee food presentation and ensure quality standards are maintained during service.
• Assist with food preparation and cooking when necessary to support the team.
• Manage reservations, organise seating arrangements, and optimise table turnover.
• Ensure compliance with food safety regulations and hygiene standards across all areas of operation.
• Lead by example in delivering outstanding customer service to enhance guest satisfaction.
• Handle guest complaints professionally and resolve issues promptly to maintain positive relations.
• Support training programmes for new staff members and ongoing development of team skills.
• Collaborate with kitchen staff to ensure smooth communication between front and back of house.
• Maintain a clean, organised, and welcoming environment at all times.

Qualifications

• Proven supervising experience within a restaurant, hotel, or hospitality setting.
• Strong leadership skills with the ability to manage a diverse team effectively.
• Knowledge of food preparation, cooking techniques, and food safety standards.
• Experience in serving or hospitality roles demonstrating excellent customer service skills.
• Familiarity with food production processes and kitchen operations is advantageous.
• Previous experience in culinary roles such as barista or in food handling is beneficial but not essential.
• Excellent organisational skills with the ability to multitask efficiently under pressure.
• A proactive attitude with strong communication skills and a professional demeanour. This role offers a rewarding environment where leadership qualities are valued alongside a passion for delivering exceptional dining experiences. We welcome applicants who are enthusiastic about fostering teamwork and maintaining high standards of hospitality excellence.

Pay: £12.71-£14.50 per hour

Work Location: In person