Front of House Team Member

About us

Black Horse Hotel is a small hotel in Grassington, with a restaurant and pub on site. We promote a relaxed atmosphere within a customer focused enviroment.

Our work environment includes:

• Food provided
• International workforce
• Relaxed atmosphere
• On-the-job training
• Company perks
• Safe work environment
• Lively atmosphere

Front of House Team Member

£11.50 per hour

**Job Overview:**

Join our team at Black Horse Hotel, a charming village pub located in the picturesque Yorkshire Dales. We are looking for a Front of House Team Member to deliver exceptional guest services and contribute to the overall dining experience. This role offers an opportunity to be part of a hospitality team dedicated to providing top-notch service in a cozy setting.

We require for you to be well presented, friendly, approachable and with an eye for detail. You must be able to work using your own initiative as well as working within a team. We want you to be as passionate about great service as we are.

**Responsibilities:**

• greeting and seating customers in the pub and restaurant
• taking orders for food and drink
• deliver food and drink orders to our guests
• opening up and closing down
• setting up and cleaning down of the bar and restaurant
• preparing cheques and processing payments
• cleaning duties such as stocking, sanitising, sweeping floors, washing dishes
• changing of barrels and putting away stock including maintaining cellar cleanliness, organisation of barrels and empties for collection
• dealing with phone and e-mail enquiries for the restaurant and the hotel
• taking card and cash payments in person, over the phone and from online bookings
• taking telephone restaurant and hotel bookings; recording these everywhere which is applicable
• dealing with all emails to a high standard and in a timely fashion
• dealing with complaints
• reconciling daily cash transactions
• completing additional duties requested by a Manager

**Qualifications:**

- Prior experience in a similar role within the hospitality industry is advantageous but not required; training will be provided.

- Strong interpersonal skills and a passion for delivering excellent guest services.

- Basic math skills for handling transactions and cash handling procedures.

- Knowledge of food safety practices is a plus.

- Ability to work collaboratively in a team environment and adapt to changing priorities.

You must be available to work unsociable hours, evenings, weekends, early mornings and split shifts but you will still get some weekends off.

Full training will be provided, so previous hospitality experience is not necessary.

In exchange for your hard work we offer:

• great rates of pay
• flexible working hours
• Christmas Day off
• training and development opportunities
• company benefits
• 28 days holiday (pro rata)
• company pension
• long service bonus scheme
• discounts on meals, drinks and accommodation

We advise that you have your own transport or live within the walking distance as there are no suitable public transport links to the village of Grassington.

Job Types: Full-time, Part-time, Permanent

Pay: £11.50 per hour

Expected hours: 15 – 45 per week

Additional pay:

• Tips

Benefits:

• Company pension
• Discounted or free food
• Employee discount

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Work Location: In person