General Manager

REPORTING TO: Operations Manager

DIRECT REPORTS: Assistant Manager, Head Barista, Supervisors, Kitchen Manager

SALARY: Band 8

WORKING HOURS: As required to fulfil the responsibilities of the role, normally not in excess of 45hr per week.

ROLE OVERVIEW:

Brief summary of the role

We are in the business of creating the new rules for coffee, brunch and cocktails in Southampton, not following them. A key objective for this role is to implement and consistently set standards for robust, efficient procedures and processes that define and measure best practices, and by effectively implementing these ensure our small business operates sustainably and safely and gives us room to continue to grow. In addition, as a key member of the Mettricks management team, your input will be pivotal in shaping the development of The Mettricks Way, by which we will set the foundations for our business.

Your ability to blend the talents, motivation and commitment of our team will create a great place to work and deliver service and standards that exceed our customer’s expectations every day, be it the tea and coffee they drink, the high quality, locally sourced food we serve, maintaining and building on our position at the heart of our community or the interaction of our team with customers.

GENERAL MANAGER KEY ATTRIBUTES

The role would be best suited to an individual who can demonstrate:

• The hunger and ability to contribute to the ongoing development of a new concept and to be able to constructively challenge and engage in appropriate, robust discussions to the benefit of the business
• A relentless drive to improve the way we do business
• Clear prioritisation skills – able to deal with complexity and ambiguity and cut through to make good decisions and recommendations
• Strong and inspiring people leadership - can get the best out of otherswhilst maintaining focus
• Ideally has experience in a complementary hospitality environment with management experience
• A passion for customer service and quality food and drink, with a keen eye for detail
• A record of building strong, meaningful relationshipswith great communication skills
• An engaging personality
• A positive and willing attitude to complete a varied workload
• High levels of self-motivation with a hunger for learning
• A good understanding of the importance of health safety and hygiene

GENERAL MANAGER RESPONSIBILITIES & EXPECTATIONS

As part of this role, we expect you to:

As a manager at Mettricks, your role is dynamic and multifaceted, encompassing operational/day-to-day management, people management, financial management, strategic management, communication management, marketing management, and customer management. This document outlines the core expectations of your position on a weekly basis, providing clarity and alignment as we navigate the challenges and opportunities at Mettricks.

Be Yourself, But Be Your Best Self - AUTHENTIC

• We like the personality at Mettricks. But, we are also united in our mission to create memorable hospitality moments and tasty food and drink. That means putting on a show for our customers, even on the days we have to choose to.

Job Type: Full-time

Pay: From £28,000.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Gym membership
• Store discount

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Southampton: reliably commute or plan to relocate before starting work (required)

Experience:

• Supervising experience: 1 year (preferred)
• Restaurant management: 1 year (preferred)
• Hospitality: 1 year (preferred)
• Customer service: 1 year (preferred)
• Management: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person