General Manager

DIRECT REPORTS: Assistant Manager, Head Barista, Supervisors, Lead Chef

WORKING HOURS: As needed to fulfil the responsibilities of the role, but normally no more than 45hr per week.

ROLE OVERVIEW:

As we prepare to relaunch our Lyndhurst site as our newest and most exciting venue, we are looking to strengthen our general manager team.

Mettricks has been bringing Better Tea and Coffee, Fresh Tasty Food from brunch and cakes to Southampton since 2013, and now has four sites and a coffee roastery in our home city.,

A key objective for this role is to implement and consistently set standards for robust, efficient procedures and processes that defines and measures best practice, and by effectively implementing these ensure our small business operated sustainably and safely and gives us room to continue to grow. In addition, as a key member of the Mettricks management team, your input will be pivotal in shaping the development of The Mettricks Way, by which we will set the foundations for our business.

Your ability to blend the talents, motivation and commitment of our team will create a great place to work and deliver service and standards that exceed our customer’s expectations every day, be it the tea and coffee they drink, the high quality, locally sourced food we serve, maintaining and building on our position at the heart of our community or the interaction of our team with customers.

The role would be best suited to an individual who is able to demonstrate:

The hunger and ability to contribute to the ongoing development of a new concept and to be able to constructively challenge and engage in appropriate, robust discussions to the benefit of the business

A relentless drive to improve the way we do business

Clear prioritization skills – able to deal with complexity and ambiguity and cut through to make good decisions and recommendations

Strong and inspiring people leadership - can get the best out of others
whilst maintaining focus

Ideally has experience of a complementary hospitality environment with management experience

A passion for customer service and quality food and drink, with a keen eye for detail

A record of building strong, meaningful relationships
with great communication skills

An engaging personality

A positive and willing attitude to complete a varied work load

High levels of self motivation with a hunger for learning

A good understanding of the importance of health and safety and hygiene

As a small business, there are lots of opportunities to contribute, get stuck in and learn skills – and feel like you have made a real difference at the end of the day

Key Performance Indicators:

• Site Turnover
• Average Transaction Value (ATV)
• Cost of Goods and staffing costs (%) and site gross profit (%)
• Service and Quality Spot Checks/ audits
• Customer Feedback
• Staff Development and Discipline

OPERATIONAL/ DAY TO DAY MANAGEMENT

As store manager, you are responsible for all day to day aspects of store operation. This includes, but is not limited to:

• Maintaining a clean and safe environment for our customers and team
• Managing store maintenance, to cover equipment and cleaning schedules
• Responsibility for stock control, making key decisions over stock control to balance reduced wastage with availability
• Maintaining and building new supplier relationships

PEOPLE MANAGEMENT

As store manager, you are responsible for all staff management responsibilities in store. This includes, but is not limited to:

• Managing and motivating a team to create the best coffee house experience in the South
• Ensuring team members conduct themselves in accordance with our values and principles – role model these behaviours
• Taking a key role in the short, medium and long term management of our talent – recruitment, development, feedback and discipline/ grievance
• Coordinating weekly rota, holidays and ensuring hours are submitted for pay

FINANCIAL MANAGEMENT

• Ultimate responsibility for the financial performance of the store = profit and loss
• Responsible for store level reporting, including weekly and monthly budgets for sales, wages and outgoings
• Responsible for invoice trackers and VAT input
• Analysis of sales, wastage, wages
• Forecasting future sales volumes to best prepare rotas to control costs and maximise sales
• Analysing and interpreting trends to facilitate planning;

STRATEGIC MANAGEMENT

• Develop proposals for future development and evolution of our business - menus, marketing, events, rotas to improve sales, profitability and wage costs
• Take a short and long term approach to planning

COMMUNICATION MANAGEMENT

• Proactively communicating and developing a comms plan to ensure key stakeholders get clear, timely information
• Develop regular updates on key projects and work streams
• Create a culture of open communication with the team, updating colleagues on business performance, new initiatives and other pertinent issues

MARKETING MANAGEMENT

• Supporting store level marketing, including social media
• Supporting the development of a clear in store story for Mettricks – family, local and quality
• Develop a promotional and events calendar to drive sales and brand awareness

CUSTOMER MANAGEMENT

• Responsible for fostering a strong customer centric culture and a clear commitment to Mettricks hospitality
• Building loyalty and a growing base of regular customers/ Mettricks champions

Job Type: Full-time

Pay: From £28,000.00 per year

Additional pay:

• Performance bonus

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Store discount

Experience:

• Supervising experience: 1 year (preferred)
• Hospitality: 1 year (preferred)
• Customer service: 1 year (preferred)
• Management: 1 year (preferred)

Work Location: In person