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Hatch service administrator (Children's Mental Health Service)

Utopia Project

Ivy Street, Birkenhead

£16,500 - £18,500 a year - Permanent, Full-time

Location

Ivy Street, Birkenhead

Benefits
Pulled from the full job description

Additional leave
Casual dress
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site gym

Full job description

Overview:

Utopia Project CIC is a community company that delivers a number of bespoke programmes to disadvantaged and vulnerable young people across Wirral. Lead by 3 directors with a vision for supporting young people in a relatable and alternative way. Formed in 2014 we have expanded our reach over the years to now support over 1000 young people on an annual basis. Our hatch service supports the emotional wellbeing of young people aged 8-16 on a 1:1 and small group basis by teaching skills and strategies to manage anxiety, low mood and depression via our network of volunteer mentors. Hatch’s wider offer extends to our hatch youth club, summer activity programmes, parenting workshops and holiday activity days.

We are seeking to appoint a passionate and outgoing front of house administrator to support with the day to day operations of our hatch service. Hatch drives a holistic approach to wellbeing support for young people and their families through our expertise and proven success in transforming interventions that provide access to new opportunities in mental health, education and training for those most in need.

Our purpose is to build capacity within our community that develop skills and empower families to thrive. Our ‘triple A’ ethos underpins all of our early intervention programmes to maximise engagement and impact.

Accessible – Understanding our community, listening to their needs and proactively responding to the barriers they face.

Approachable – Deliberately designing and delivering services that people can relate to.

Aspirational – Challenging people to reach their potential by developing skills and positive strategies.

We can offer you the opportunity to lead an organisation at the forefront of shaping and developing mental health support across the Wirral, a team that is committed to the delivery of outstanding service and a work environment that is creative and forward thinking in supporting hundreds of young people experiencing mental health difficulties on a yearly basis.

Applicants seeking a varied, challenging and unique opportunity to further develop your career working within the mental health sector in an organisation that can genuinely impact the lives of young people can find this at Utopia.

Responsibilities:

Daily phone contact with all service users via phone and email
Responding to referrals and enquiries in a timely and efficient manner
Diary management
Maintaining hatch databases and ensuring accurate attendance and contact records are up to date.
Prepare resources for mentors and ensuring all equipment is adequately stocked
Liaison with external agencies via phone and email
Collating and reporting data to the service manager
General upkeep of the hatch centre
Ensuring all resources needed for day-to-day delivery are kept updated
To be familiar with and comply with the Utopia’s Safeguarding Policy.
To maintain high standards of professional practice, complying at all times with Utopia policies and procedures.
To take part in Utopia CPD training programmes, including presenting on matters related to emotional health and well-being when required.
To attend team meetings as required.
To actively contribute to development initiatives to improve the efficiency and effectiveness of the support services provided.

Requirements

- GCSE Math’s, English and ICT, minimum grade 4 or equivalent

- Full Clean UK driving License and ability to use own vehicle

- Ability to build positive relationships with vulnerable young people with a range of mental health needs

- Experience of dealing with sensitive and confidential information

- A high level of organisational skills.

- Ability to work independently and manage own workload.

- Excellent communication and interpersonal skills

- Knowledge of Safeguarding and Child Protection procedures.

- Sound IT skills including use of Word, PowerPoint, Excel.

- A genuine care for young people who have experienced difficulties throughout their lives and a desire to support them in achieving successful outcomes.

Job Types: Full-time, Permanent

Pay: £16,500.00-£18,500.00 per year

Benefits: