HatHats Coffee Shop Manager

HatHats Coffee Company is on an exciting journey to becoming a £5 million business by 2025. As part of our journey, we are preparing to open additional coffee outlets across Kent.

HatHats Coffee Folkestone Lower Leas, are looking for our next amazing outlet manager to run the outlet in the ‘HatHats’ way.

If you’re looking to have a career in management, in an ever-growing company, this could be the perfect opportunity for you!

The important bits you’ll need to know…

• You will be required to work 37.5 hours per week; having flexibility to have shifts scheduled any day of the week, Monday to Sunday, including during school holidays.
• Your hourly wage whilst training will be £13.00 per hour. Upon completion of your training and once being signed off as a fully-trained manager, your wage will rise to between £15.05 and £16.00 per hour.
• We appreciate that the title ‘manager’ can be a little daunting. HOWEVER, we are committed to ensuring that you have the knowledge and expertise to be able to confidently manage your own coffee outlet, as opposed to throwing you in at the deep end. Therefore, extensive training will be provided; this includes HatHats coffee training (it is mandatory for all outlet team members, regardless of barista experience, to complete coffee training).
• Your training will take place at HatHats Head Office in Whitstable and at HatHats outlets in the East Kent Cluster (at present, this includes Reculver, Faversham, Whitstable, Herne Bay, and Canterbury). The training will be provided in various formats, including: online training, job shadowing, and face-to-face training sessions.

Who is it you’ll be working for…

HatHats Coffee Company was founded by serial entrepreneur Louis Hurst and his wife Lisa, in 2015.

HatHats Coffee Company has grown a lot since its start-up days in a vintage Citroen van (‘Hattie’), with there now being multiple HatHats sites across East Kent. We are currently planning our next phase of development, as we open more sites and expand our venues and commercial offer.

HatHats Coffee Company is a business that obsesses about coffee, customer service, and always doing the right thing for the communities we’re based in and the environment. ‘Doing good’ is at the heart of who we are. It helps us to make all the important decisions, and most of all, it keeps us doing our little bit to help make the world a better place.

HatHats Coffee Company is a people first, profit second business. We know that when our people are happy and brilliant at what they do, life is so much better for everyone. They delight our customers. They do amazing things. They love their work. So, it makes sense for us to create a place where people can be happy and brilliant.

The boxes you’ll need to tick…

• You will have the ability to use your own initiative
• Excellent ‘people person’, with amazing interpersonal skills
• Great attention to detail
• A willingness to learn
• Highly organised with excellent time management skills and the ability to prioritise tasks
• Ability to analyse and solve problems
• Calm and friendly nature
• Strong work ethic
• A minimum of one year experience in a managerial role (including assistant manager or supervisor level)
• A minimum of two years experience in a customer service role
• A minimum of one year experience working in a retail or hospitality role
• Experience making barista-style coffee (using a commercial espresso machine)
• Full UK driving license, with access to a car

In-depths of the job…

• It is virtually impossible to list all tasks that the Outlet Manager role consists of, however we have listed some of the responsibilities of the role below. As mentioned, you will receive full on-the-job training to be able to confidently complete these responsibilities.
• Ensuring that all outlet team members are producing food and drink to the standard of the business.
• Being a team player and supporting the outlet team with serving drinks, clearing and cleaning tables, crepe making, till operation, and re-stocking, as required.
• Taking the lead on overall customer service experience.
• Overall responsibility for the cleanliness of the outlet, ensuring that the outlet complies with Environmental Health Organisation regulations.
• Overseeing that all mandatory outlet reporting is being completed.
• Human resources; being the first point of call for all team queries and concerns, mentoring and supporting the outlet team, encouraging career progression, recruitment, onboarding, training, administration, and outlet team rotas
• Being responsible for the organisation and management of outlet-led events
• Building stakeholder relationships
• Ensuring that the outlet team are following all set processes and company policies (eg. financial processes and ordering processes)
• Managing the outlet budget
• Attending outlet manager meetings and commercial meetings.
• Using own initiative and creativity to plan and create content for the HatHats vlog and social media channels, and encouraging the wider outlet team to do so too
• Being on-call, excluding when on annual leave

Should you wish to apply…

Please press ‘apply’ and a member of the HatHats team will be in touch to invite you to an interview.

Job Types: Full-time, Permanent

Pay: £15.05-£16.00 per hour

Expected hours: 37.5 per week

Benefits:

• Company events
• Discounted or free food

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Application question(s):

• Do you have experience making barista-style coffee (using a commercial espresso machine)?
• Do you have a minimum of 1 year experience working in a management role (supervisor, team leader, assistant manager etc.)? This is a mandatory requirement.

Experience:

• retail or hospitality: 1 year (required)
• customer service: 2 years (required)

Work Location: In person