Head of People

Why this role exists
Plumfield has grown, not just in size, but in ambition. We have a talented, committed team and loyal patients. We believe the next step is to focus even more on our people.

This role ensures:

• Our patients continue receiving outstanding, human-led care
• Our team feel supported, challenged and developed
• Standards, culture and communication are active and embedded, not left to chance

The Head of People will keep this at the core of Plumfield, every day.

The role
This is a brand-new position at Plumfield, designed for someone who wants to lead culture, experience and people within the practice.

You’ll be present, approachable and visible — ensuring that patient experience and team leadership are working in harmony. This role requires someone who can balance warmth with clarity, and support with accountability.

This is not a desk-based or policy-only role. It’s hands-on leadership, grounded in real understanding of how the practice runs.

What makes this role different

• This role comes with fluidity and trust, a role you help shape
• You’ll bring ideas, challenge thinking and improve how we work
• You’ll get encouragement and support from our:
• Chief of Business Strategy
• Clinical Lead
• Clinical Supervisor
• You’ll add to a strong leadership team, not expected to carry everything alone

What you’ll be doing

• Taking ownership of people, culture and standards across the practice
• Supporting exceptional patient experience while confidently leading the team
• Setting the tone: addressing issues early, clearly and fairly
• Supporting recruitment, onboarding and retention
• Helping shape training, development and progression across roles
• Learning the practice from the ground up by spending time in:
• Reception
• Decontamination
• Nursing (if already qualified as a dental nurse)
• Expanding responsibility as understanding and trust builds

Who this role is for

This role would suit someone:

• Confident leading people and having honest, respectful conversations
• Who understands great patient care starts with a supported team
• Calm, fair and consistent, even in challenging moments
• Not afraid to steer the ship from the front
• Enjoys autonomy and values collaboration

Dental experience is beneficial but not essential. If you’re already a dental nurse, this is an advantage, while leadership ability, emotional intelligence and sound judgement are key.

Job Types: Full-time, Permanent

Pay: From £32,000.00 per year

Application question(s):

• Tell us one thing about you that isn’t on your CV but would make us want to meet you. We’re looking for personality, not perfection.

Work Location: In person