Helpdesk Coordinator

Helpdesk Coordinator

Join IDM Energy as a Helpdesk Coordinator in our Inverness office. Earn £21,000.00–£30,000.00 depending on hours and experience, working 32–40 hours per week, with overtime available after 40 hours. This is a busy, varied role for someone organised, professional and ready to help keep clients, engineers and day-to-day operations running smoothly.

Location: Office-based, Inverness
Hours: 32–40 hours per week
Overtime: Available after 40 hours per week
Salary: £21,000.00 – £30,000.00 per annum, depending on contracted hours and experience
Job type: Permanent

Join IDM Energy as a Helpdesk Coordinator

IDM Energy is looking for an organised and proactive Helpdesk Coordinator to join our office-based team in Inverness.

This is a busy, varied role for someone who communicates well, stays calm under pressure, and enjoys keeping things moving. You’ll support clients, engineers and the wider IDM Energy team by helping coordinate jobs, manage updates and keep information accurate.

In short: you’ll help make sure the right people have the right information at the right time — which, in a busy business, is no small thing.

About the role

As Helpdesk Coordinator, you’ll play an important part in the day-to-day running of IDM Energy. You’ll help manage incoming enquiries, support job coordination, update systems and keep communication flowing between clients, engineers, suppliers and the internal team.

This role would suit someone who is organised, professional and comfortable handling a busy workload without losing sight of the details.

Key responsibilities

Your responsibilities will include:

• Answering calls and responding to emails in a professional and helpful manner
• Logging new jobs and updating existing jobs on company systems
• Coordinating diaries, appointments and workloads
• Liaising with clients, engineers, suppliers and internal teams
• Keeping clients updated on job progress
• Making sure job notes, records and information are accurate
• Helping identify issues early and escalating them to the right person when needed
• Supporting the wider office team with general administration
• Helping maintain clear communication across the business
• Taking ownership of tasks and following them through properly

What we’re looking for

We’re looking for someone who takes pride in doing things properly, treats people with respect, and understands the importance of clear communication.

You don’t need to know everything about the energy sector from day one — but you do need to be willing to learn, ask sensible questions, and take responsibility for your work.

You’ll need:

• Previous experience in administration, coordination, helpdesk, scheduling or customer service
• Strong communication skills, both written and verbal
• Good attention to detail
• Strong organisational skills
• Confidence using emails, office systems and job management software
• The ability to prioritise tasks in a busy environment
• A calm, professional and helpful approach
• Good problem-solving skills
• A team-focused attitude
• Willingness to learn and develop within the role

Experience in a trade, construction, facilities, energy, maintenance or service-based environment would be helpful, but it is not essential.

How we work

At IDM Energy, how we work matters.

We value people who communicate clearly, support their colleagues, make sound decisions and take ownership of their role. We expect everyone to act professionally, treat clients and colleagues with respect, and help maintain high standards across the business.

For this role, that means being organised, honest, helpful and reliable — the kind of person who follows things through rather than leaving them floating about like a lost invoice in the Highlands wind.

What we offer

At IDM Energy, we want our people to feel supported, valued and able to grow.

Benefits include:

• Salary of £21,000.00 – £30,000.00 per annum, depending on contracted hours and experience
• 32–40 hours per week
• Overtime available after 40 hours per week
• Office-based role in Inverness
• Company pension scheme
• Private medical, dental and optical insurance
• 30 days’ annual leave
• Discounted gym membership
• Growth shares
• Enhanced maternity leave
• Ongoing training and development
• Supportive team environment
• Opportunity to grow with a forward-thinking company

Why IDM Energy?

IDM Energy is a growing business with a strong focus on quality, service and continuous improvement. Our work is varied, our team is busy, and our standards matter.

As Helpdesk Coordinator, you’ll have a real impact on how smoothly jobs run and how well we support our clients and engineers. It’s a role with variety, responsibility and plenty of opportunity to develop.

No two days are exactly the same — which keeps things interesting, even if the diary occasionally tries to start a fight.

Ready to apply?

Send your CV to:

recruitment@idmenergy.co.uk

To find out more about IDM Energy, visit:

www.idmenergy.co.uk

IDM Energy is an equal opportunities employer. We welcome applications from people of all backgrounds and make employment decisions based on skills, experience, attitude and business requirements.

Job Types: Full-time, Part-time, Permanent

Pay: £21,000.00-£30,000.00 per year

Expected hours: 32 – 40 per week

Benefits:

• Bereavement leave
• Company pension
• Enhanced maternity leave
• Free parking
• Gym membership
• On-site parking
• Private dental insurance
• Private medical insurance

Work Location: In person