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Hotel Receptionist

Lea Marston Hotel
Haunch Lane, Sutton Coldfield B76
Full-time

Location

Haunch Lane, Sutton Coldfield B76

Benefits
Pulled from the full job description

  • Bereavement leave
  • Canteen
  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking

Full job description

Paid overtime + incentive scheme + additional service-related holiday + golf discounts + spa discounts + free parking + hotel discounts + food and drink discounts + meals on duty + uniform + reward and recognition scheme + discounts for your friends and family + refer a friend scheme + training & development opportunities.

We are now recruiting a Receptionist to join our team at Lea Marston Hotel!

Specifically, you will be responsible for performing the following tasks to the highest standards:

  • To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.
  • To provide professional, friendly and efficient Reception service to all guests of the hotel, whilst achieving maximum revenue and guest satisfaction.
  • Create and take advantage of sales opportunities in order to maximise hotel revenue.
  • To welcome all guests on their arrival and assist them in a courteous, helpful manner with registration and when checking out of the hotel.
  • Answer telephones promptly and correctly to maximise business and minimise guest frustration.
  • Be fully aware of daily activities in the hotel and ensure knowledge of hotel facilities and promote them whenever possible.
  • Maintain good working relationships with colleagues in the reception area and other departments of the hotel.
  • Take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied.
  • Have a flexible approach to the hours you are required to work and always work as a team.

If being a Receptionist at Lea Marston Hotel is the role for you, we want to hear from you!

Job Type: Permanent

Salary: £23,982.40 per year

Expected hours: 40 per week

Benefits:

  • Bereavement leave
  • Canteen
  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site gym
  • On-site parking
  • Referral programme

Experience:

  • Customer service: 1 year (preferred)
  • Receptionist: 1 year (preferred)

Ability to Commute:

  • Sutton Coldfield (required)

Work Location: In person

Job Type: Full-time

Pay: £23,982.40 per hour

Benefits:

  • Canteen
  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site gym
  • On-site parking
  • Referral programme

Work Location: In person