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Housing Administrator

YMCA Fairthorne Group
4.0 out of 5
Eastrop Way, Basingstoke RG21
£21,500 - £23,000 a year - Permanent, Full-time


Eastrop Way, Basingstoke RG21

Pulled from the full job description

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Health & wellbeing programme
  • On-site parking

Full job description

Housing Administrator

YMCA Basingstoke, RG21 4QD

Hours: 37.5 hours per week - Monday to Friday

Occasional evening, weekend and bank holiday working may be required.

Salary: £21,500 to £23,000 per annum

Job Purpose

YMCA Basingstoke is a purpose-built supported housing facility in the centre of Basingstoke accommodating 82 people aged 18-30, supporting them to live independently. This role is to assist the Head of Youth Support & Programmes and Operations Manager with daily tasks of administration, planning and organising.


  • Career progression opportunities
  • Employer pension
  • 25 days holiday + Bank Holidays FTE, accruing an additional day for each year of service up to 30 days
  • Option to purchase additional leave (up to 10 days a year)
  • 50% discount on nursery fees
  • Enhanced Maternity
  • Day camps discounts: 1 week free and 1 week at 50% per child per annum
  • Campsite and activities discounts at YMCA Fairthorne Manor: campsite, river hire, activities, daycamps.
  • 30% discount on food in Cafes: Fairthorne, Eastleigh and Andover.
  • Wellbeing assistance programme
  • Cycle to work scheme

Main Duties & Responsibilities

  • At all times work within the YMCA Way.
  • Work as an integral part of the housing support team.
  • Assist the Basingstoke Management team with day-to-day administration.
  • Answer telephone calls, scheduling appointments, organising diaries and meetings, booking rooms etc.
  • Record meeting notes and actions.
  • Assist the Management team with delegated tasks, such as generating reports, generating information, creating draft documents etc.
  • Attend weekly rent arrears meetings, delegate actions to appropriate Housing Support Staff and assist with completion.
  • Ensure rent arrears are resolved in accordance with policy; including working with individual members and their support workers to resolve rent and Housing Benefit problems.
  • Work collaboratively with, but not limited to, Operations Manager, Compliance Manager, Maintenance Officer, Credit Controller.
  • Confidently and efficiently deal with an assessed level of challenging behaviour.
  • Follow YMCA Fairthorne Group's policies and procedures at all times.
  • Ensure you act in the interests of your own safety and the safety of others at all times, taking any concerns immediately to line manager or senior management.
  • Undertake training and professional development.
  • Anything else reasonably requested by the management of the charity.

Person Specification & Key Competencies

Qualifications and Experience:

  • A good level of computer literacy, able to use Microsoft Office and housing management software, or willingness to learn.
  • Experience of working with young people.
  • Experience of working in a housing management/services role is desirable.
  • An understanding of the issues facing young people.
  • A working knowledge of equality, diversity and inclusion matters.

Personal Attributes

  • A genuine enthusiasm for the work of the charity.
  • An outgoing and friendly personality; able to communicate well and engage with a wide range of people, particularly young people.
  • A methodical and accurate approach to work, able to complete tasks to deadlines and present good reports, both written and verbal.
  • Good organisational skills, in order to manage a highly varied and unpredictable workload.

Successful applicant will be required to undertake an Enhanced Disclosure via Disclosure and Barring Service.

We are an equal opportunities charity with commitment to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request.

Please apply now for this rewarding position and be part of an amazing charity who continue to support and achieve wonderful things within the community.

Job Types: Full-time, Permanent

Salary: £21,500.00-£23,000.00 per year


  • Company pension
  • Cycle to work scheme
  • Health & wellbeing programme
  • On-site parking


  • Day shift
  • Monday to Friday


  • Customer service: 1 year (preferred)
  • Personal Assistant: 1 year (preferred)
  • Administrative: 1 year (preferred)

Work Location: In person