Install Co-ordinator

Company Benefits

• 23 day's holiday excluding bank holidays, with the ability to increase up to 25 days.
• Employee Assistance Programme with 24/7 telephone helpline and online support.
• 8 face-to-face counselling sessions, including CBT.
• 24/7 access to an online GP service.
• Cash plan scheme on your everyday health and well-being including: optical, dental, physiotherapy, health screening, hospital admission and much more.
• Personal Accident Cover.
• Employee discount platform including cinema tickets, holiday packages, car insurance and more.
• Free Basic Will Writing Service.
• EV Scheme.

Job purpose

The purpose of this role is to book fire door and fire stopping jobs liaising with the tenants or housing managers on our passive fire contracts.

Duties and Responsibilities

• Calling, texting and lettering tenants to book appointments for operatives to attend.
• Updating the CRM with confirmed appointment times and noting the accounts.
• Sending updated access details to the operatives on the field.
• Creation of calls for each contract when they come through.
• Relating with housing manager on common area actions and updating the site details of common area access.
• Planning & scheduling efficient routes for the engineers from confirmed appointments.
• Ensuring the engineers have enough planned work for each day

Qualifications and Experience

• Excellent organisational and administration skills
• Knowledge of CRMs
• Inbound and Outbound call handling

Personal Attributes

• Ability to work on own initiative and as part of a team
• Problem solving skills
• Organisation and prioritising skills
• Strong geographical knowledge of UK with a good understanding of logistics, traffic management and route planning

Other information

This is a permanent role located at the Newcastle Office.

The rate of pay we are offering is between £12.00 - £13.00 per hour depending on skills and experience, based on a 40 hour working week.

Plus, the opportunity to earn up to £250.00 per quarter.

Job Types: Full-time, Permanent

Pay: £12.00-£13.00 per hour

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Store discount

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Reference ID: Install Co-ordinator