IT Support Technician

Rite IT Solutions specialise in providing Managed IT Services, Support and Bespoke Application Development to SME’s both locally and nationally from our offices near Stamford. We pride ourselves on the level of skills and professionalism we offer in everything we do.

Position

We have a vacancy for a full time IT Support Technician. The successful candidate will be required to provide telephone, remote and onsite support of Windows networks including computers, associated peripherals and standard line of business applications. The role will initially be office-based with the opportunity to progress to a hybrid role after familiarisation. There is a genuine career path to a senior role for the right candidate.

The ideal candidate will have previous experience working in a similar role within a helpdesk environment so good customer facing skills are essential, as is a proactive and can-do attitude to both problem resolution and determining improvements we can offer to our clients. Extensive use is made of MSP Remote Management tools within the helpdesk so any previous experience of similar systems such as N-Able RMM or similar would be advantageous.

Technical Skills and Competences

Deploying and supporting Windows systems including desktop computers and associated peripherals running Windows 10 and Windows 11 in both domain and workgroup networks.

Experience of server hardware and operating systems.

Microsoft Office and Office 365 suite of applications.

Security software including Endpoint Protection, Anti-virus and web security.

Cloud technologies including OneDrive, SharePoint, Exchange.

Additional Skills

Windows Server 2016, 2019.

Network services including, DNS, DHCP, File & Print, Active Directory (Managing Devices, Users, Group Policies and Software deployments).

Virtualisation technologies.

Network infrastructure including firewalls, routers, switches.

Office 365 administration of SharePoint and Exchange Online.

VoIP Telephony including 3CX systems.

Personal and Soft Skills

Good communication skills both orally and written.

Resourcefulness and a willingness to learn new skills and technologies and ability to work on own initiative.

Good organisational and planning skills.

Ability to recognise commercial prospects and deal with them appropriately.

Willingness to contribute to and be part of a successful team.

Ability to work on multiple tasks simultaneously and to prioritise workload under pressure.

Calm, courteous, and polite manner.

Other

1. Full, clean driving license essential - off site customer visits may be required

2. Valid UK Passport/Proof of right to work in UK

3. Hours are 9am to 5.30pm Monday to Friday

Job Type: Full-time 37.5hrs

[No agencies or alternative job boards please]

Job Types: Full-time, Permanent

Pay: From £26,000.00 per year

Benefits:

• Company pension
• On-site parking
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Stamford PE9 4LT