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IT Technician

Micro Technology Services
Leicester
£22,000 - £24,000 a year - Full-time

Location

Leicester

Benefits
Pulled from the full job description

  • Casual dress
  • Company events
  • Company pension
  • Discounted or free food
  • Life insurance
  • On-site parking

Full job description

Are you passionate about IT and providing outstanding customer service while resolving technical issues and ticket resolution? If so MTS are looking to recruit an enthusiastic IT Technician to join our team.

You will be working within our IT support desk responsible for delivering support to a wide range of customers with their IT queries at client sites, remotely and via our online support ticket system. You will primarily provide onsite support at client sites (education establishments) as per SLA, including incident resolution, diagnosing and solving faults and project implementation.

We are looking for an innovative individual, skilled in IT and who is not afraid to think outside the box and provide exceptional customer service in a fast paced, dynamic industry.

To be successful in this role, you will need to have a strong understanding of computer hardware and software and excellent troubleshooting abilities. You should also be able to communicate technical information to non-technical colleagues and be a self starter.

The IT Technician role will include but not limited to:

  • Work with clients to understand details of IT faults, issues and queries.
  • Diagnosing and resolving IT hardware, software or infrastructure faults and explaining to the client the work you have carried out.
  • Troubleshoot IT tickets at client sites, remotely and telephone support.
  • Fixing and maintaining equipment such as printers, laptops, PC’s and tablets.
  • Assisting with system upgrades and setting up new devices.
  • Organising and scheduling upgrades and maintenance without deterring others from completing their work.
  • Recording problems within our ticketing system so that task histories can be reviewed.
  • Identify the need for system and equipment updates.
  • To co-ordinate and provide prioritised technical support and advice to clients.
  • To assist in the design, implementation and configuration of IT systems at client sites.
  • To ensure adequate arrangements are in place for the security of data, systems and hardware.
  • To respond without delay to clients IT needs and issues.

Requirements:

  • Proven experience as IT Technician or relevant position.
  • Excellent diagnostic and problem-solving skills.
  • Excellent communication ability.
  • Outstanding organisational and time-management skills.
  • In depth understanding of diverse computer systems and networks.
  • Good knowledge of internet security and data privacy principles

Skills required

  • Full UK Driving Licence and access to your own vehicle is Essential
  • Strong IT skills (Windows 7/10/11, Microsoft 365/Office, Microsoft Server administration, Apple iOS and Android)
  • Excellent customer service skills
  • Able to demonstrate excellent written and verbal communication skills
  • Problem solving skills
  • Ability to work in a team and independently and take ownership of tasks from start to completion
  • To demonstrate a commitment to continuous development
  • To demonstrate a willingness to work flexibly sometimes outside of core hours, in response to service demands
  • To manage time effectively and achieve targets and deadlines
  • To maintain an awareness of new and innovative technologies

MTS is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. As such, you will be subjected to a satisfactory enhanced disclosure via the Disclosure & Barring Service (DBS) prior to taking up any role.

A shortlist of suitable applicants will be compiled and successful candidates will be contacted about the interview and test process.

Job Types: Full-time, Permanent

Salary: £22,000.00-£24,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Discounted or free food
  • Life insurance
  • On-site parking

Schedule:

  • 8 hour shift
  • Monday to Friday

Application question(s):

  • Do you have access to your own vehicle for this job role?
  • Do you have a valid full UK driving licence?

Work Location: In person