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IT Technician

Micro Technology Services
Micro Technology Services in Wigston Magna LE18
From £19,000 a year - Full-time

Location

Micro Technology Services in Wigston Magna LE18

Benefits
Pulled from the full job description

  • Casual dress
  • Childcare
  • Company events
  • Company pension
  • Discounted or free food
  • Life insurance
  • On-site parking

Full job description

Are you looking for a career in IT? Are you passionate about IT and providing outstanding customer service while resolving technical issues and ticket resolution? If so MTS are looking to recruit an enthusiastic IT Technician to assist them in their growing business.

You will be working within our IT support desk responsible for delivering support to a wide range of customers with their IT queries at client sites, over the telephone, remotely and via our online support ticket system. You will primarily provide onsite support at client sites (education establishments) as per SLA, including incident resolution, diagnosing and solving faults and project implementation.

We are looking for skilled IT and innovative individuals who are not afraid to think outside the box and provide exceptional customer service in a fast paced, dynamic industry.

The IT Technician role will include but not limited to:

  • Work with clients to understand details of IT faults, issues and queries
  • Diagnosing and resolving IT hardware, software or infrastructure faults and explaining to the client the work you have carried out
  • Troubleshoot IT tickets in at client sites, remotely and via phone
  • Fixing and maintaining equipment such as printers, laptops, PC’s and tablets
  • Assisting with system upgrades and setting up new devices
  • Recording problems within our ticketing system so that task histories can be reviewed
  • Identify the need for system and equipment updates
  • To co-ordinate and provide prioritised technical support and advice to clients
  • To assist in the design, implementation and configuration of IT systems at client sites
  • To ensure adequate arrangements are in place for the security of data, systems and hardware
  • To respond without delay to clients IT needs and issues

Skills required

  • Full UK Driving Licence and access to your own vehicle is Essential
  • Strong IT skills (Windows 7/10, Microsoft 365/Office, Microsoft Server administration, Apple iOS and Android)
  • Excellent customer service skills
  • Able to demonstrate excellent written and verbal communication skills
  • Problem solving skills
  • Ability to work in a team and independently and take ownership of tasks from start to completion
  • To demonstrate a commitment to continuous development
  • To demonstrate a willingness to work flexibly sometimes outside of core hours, in response to service demands
  • To manage time effectively and achieve targets and deadlines
  • To maintain an awareness of new and innovative technologies

MTS is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. As such, you will be subjected to a satisfactory enhanced disclosure via the Disclosure & Barring Service (DBS) prior to taking up any role.

A shortlist of suitable applicants will be compiled and successful candidates will be contacted about the interview and test process.

Job Types: Full-time, Permanent

Salary: From £19,000.00 per year

Benefits:

  • Casual dress
  • Childcare
  • Company events
  • Company pension
  • Discounted or free food
  • Life insurance
  • On-site parking

Schedule:

  • 8 hour shift
  • Monday to Friday

Application question(s):

  • Do you have the a valid full UK driving licence?
  • Do you have access to your own vehicle for this job role?

Work remotely:

  • No