Join Our Team As A Legalisation Consultant

KEY DUTIES:

• Dealing with enquiries via email, telephone,
• Managing client instructions from initial enquiry to completion (including taking instructions, reviewing documents, providing quotes, advising on requirements, managing bookings, ensuring services are completed, notifying clients and dispatching documents);
• Tracking client instructions from the initial enquiry through to completion;
• Generating invoices, emailing them to clients, emailing card receipts to the finance team, assisting with credit control;
• Attending to clients at appointments, including initial greetings, scanning KYC documentation and taking payment;
• Checking notarial certificates/documents for quality control purposes;
• Scanning and binding documents;
• Sorting and managing incoming posts;
• Arranging and managing outbound post and couriers;
• Assisting with the legalisation of documents, including travelling to the FCDO and various embassies when required;
• Assisting with ensuring internal procedure manuals are kept up-to-date;
• Assisting as may be required with content creation on Company blogs, social media channels and website.
• Assisting practise manager/management with general administrative and office tasks and any other tasks that may be required on a day-to-day basis;

KEY SKILLS:

• Ability to work independently and in a team;
• Excellent organisational, time-management and prioritising skills;
• Fast typing;
• Ability to work in a fast-moving, busy environment and meet deadlines;
• Meticulous attention to detail and a strong degree of conscientiousness;
• Strong communication skills, both written and verbal;
• Excellent written and spoken English;
• Excellent customer service and phone manners;
• Proactive approach to work, and capacity to show initiative;
• Strong IT skills, particularly in Microsoft Office;
• Able to absorb information, including legal concepts, and convey information to others.

Training & Experience:

Prior customer services is desirable, as is some form of consultancy. Training is provided to candidates without this.

Apply on our website:

https://apostillelondon.com/careers/

Job Type: Full-time

Pay: £19,000.00-£20,000.00 per year

Schedule:

• Monday to Friday

Application question(s):

• Please provide a LinkedIn profile link.

Ability to Commute:

• London, SW1H 0BF (required)

Work Location: In person