Junior Account Manager

Junior Account Manager – £27,000 - £28,000 (depending on experience) – St Albans (Hybrid)

Full-time | Permanent | Immediate start

Please note: We will only consider applications from within an 8 mile radius of AL1 3HZ AND that include a covering letter detailing why you're interested in the role.

Role description

As a Junior Account Manager you will play an important role in building and maintaining strong relationships with our customers, supporting their journey from initial sale through to delivery, ongoing partnership and repeat business.

Supported by the wider sales team you will manage a portfolio of accounts from an early stage to deliver an engaging and professional customer experience.

The successful applicant will see the role as an ideal opportunity to learn and develop a career in B2B sales and account management and will relish the potential for growth.

Key responsibilities

Junior account management

· Manage a portfolio of customers with guidance and support.

· Support onboarding of new customers and ensure a smooth handover into delivery.

· Build strong relationships through regular telephone or Teams check-ins, follow-ups, and proactive communication.

· Understand customer needs and future requirements to provide tailored support.

· Identify opportunities to add value, including potential upsell or cross-sell opportunities.

· Support and contribute to customer review meetings and feedback collection.

Sales and account coordination

· Provide reliable day to day support to the sales and account management team.

· Manage shared sales inboxes and respond to customer enquiries promptly and professionally.

· Maintain accurate and up-to-date CRM records for all customer interactions.

· Coordinate with internal teams to ensure timely and accurate delivery of services.

· Track key dates, actions, and next steps to ensure commitments are met.

Customer communication

· Act as a first point of contact for customer enquiries by phone and email.

· Provide clear, professional, and helpful responses.

· Confidently handle routine customer queries, escalating where appropriate.

· Be quick to phone customers and build relationships.

· Build rapport and trust through consistent, high-quality communication.

Team contribution

· Take an active role in weekly team meetings.

· Report progress, challenges, and opportunities to the Sales Manager.

· Follow agreed sales and quality processes to deliver a consistent customer experience.

Functional performance standards

· All cases in queue to receive initial acknowledgment/response within 1 working day.

· Follow agreed sales and quality processes to ensure a consistent customer experience.

· Maintain accurate Salesforce records at all times.

Skills and experience

Essential

· Strong communication skills (aural, verbal and written).

· Confident speaking with customers on the phone.

· Highly organised with excellent attention to detail.

· Comfortable managing multiple priorities and deadlines.

· Customer-focused and solutions-oriented.

· Experience in a B2B sales support, account support, or customer service role.

· Experience using CRM systems (e.g. Salesforce or similar).

· Good working knowledge of Microsoft Office.

Desirable

· Interest in learning about consultative B2B sales and account management.

· Interest in HR, learning and development and business development.

Personal attributes

· Reliable, proactive, and keen to learn.

· Ambition to grow in a sales / account management environment.

· Comfortable speaking with customers on the phone.

· Calm, organised, and professional under pressure.

· Enjoys working as part of a collaborative team.

· Takes pride in delivering a good customer experience.

Development and progression

This role is designed as a stepping stone into a full sales or account management position.

You will receive coaching, hands-on experience and increasing responsibility for customer accounts, with clear progression opportunities as your skills and confidence grow.

Job Types: Full-time, Permanent

Pay: £27,000.00-£28,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• Sick pay

Application question(s):

• Please provide your postcode
• Have you attached a cover letter outlining why you are interested in this role?

Work Location: Hybrid remote in St Albans AL1 3HZ