Junior Cloud Operations Engineer

Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management.

Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. Our innovative products build trust and deliver value through exceptional experiences.

What do we do?

As a PCI DSS Level 1 Service Provider, our products and expanding digital and conversational AI capabilities help enterprises protect sensitive data, improve customer experience, and modernise the way they operate. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. With a strong heritage in secure payments and an expanding portfolio of cloud native, omni-channel engagement solutions our vocation is simple: to make every customer interaction secure whether it is handled by a human agent or an AI agent, without ever compromising the customer experience.

Our large portfolio of clients, which includes many of the Fortune 250, come from a broad range of vertical markets including healthcare, retail, hospitality, financial services, and utilities.

The Role:

This is an exciting opportunity to join Eckoh’s TechOps team who maintain responsibility for the 24/7 management and operations of Eckohs secure, highly available, PCI-compliant AWS hosted platform that underpins Eckoh’s mission-critical services.

You will be responsible for the service/security operations, platform reliability, observability, and availability metrics. You will collaborate closely with development teams, SREs & broader operations teams to enable secure, automated delivery of services while championing DevSecOps principles.

This role offers the chance to shape the future of Eckoh’s cloud environments, mentor other engineers, and drive improvement through real business benefit through system performance, scalability, and security.

Key Functional Responsibilities:

· Participate in a 24/7 on-call rotation to address critical incidents outside of regular business hours

• Operate & administrate production workloads with a focus on high availability, scalability, and resilience.
• Monitor and maintain PCI-compliant cloud infrastructure on AWS ensuring security, availability and performance
• Assist with infrastructure provisioning and configuration management tools by identifying opportunities for automation

· Use observability and monitoring tooling across infrastructure, platforms and services to proactively identify issues.

· Promote and embed a security-first, DevSecOps culture, ensuring best practices are followed at every stage of the software lifecycle.

· Define, measure, and maintain key metrics (availability, MTTR, cost efficiency, performance) to meet and exceed platform KPIs.

• Mentor and guide engineers, sharing knowledge on cloud-native technologies, security practices, best practices and operational excellence.

· Contribute to the evolution of CI/CD pipelines, IaC, and automation tooling to improve delivery speed and reliability.

· Contribute documentation of systems, runbooks and operational procedures

Required skills and qualifications:

· 3+ years in a Platform/Cloud Engineering role focused on platform operations.

· 3+ years of DevOps experience with experience in infrastructure-as-code (Terraform, CloudFormation)

· Hands-on experience with AWS and operations, including services such as EC2, ECS/EKS, RDS, Route53, S3, IAM, and networking.

· Proficient with Linux systems and CLI

· Knowledgeable with containerization (Docker), server images (Packer) and orchestration (Kubernetes).

· Strong knowledge of CI/CD pipelines and automation tooling (Gitlab experience preferable).

· Proficiency with observability and monitoring solutions (e.g., CloudWatch, Prometheus, Grafana, Splunk).

· Understanding of cloud-native practices and agile ways of working.

Desirables:

· Experience designing solutions in multi-cloud or hybrid-cloud environments.

· Knowledge of Kubernetes networking and service mesh technologies (e.g., Istio, Calico).

· Exposure to Kafka and its ecosystem (Kafka Connect, ksqlDB).

· Expertise in debugging complex distributed systems.

· Familiarity with relational databases (MySQL, PostgreSQL, Oracle).

Our culture:

Our values sit at the heart of the culture at Eckoh:

We encourage and support everyone to grow with Eckoh

We challenge, listen, and are open minded to change and suggestions from others

As trusted advisors, we use our knowledge to solve challenges and deliver the best for our clients

We take personal_ ownership _to strive for excellence in whatever we do

We are welcoming, embrace diversity and respect each other in a spirit of true humanity

Our Vision:

We care about making the world secure and we believe everyone should be able to trust every brand and engage without risk.

Our benefits

· 25 days holiday and increases with service

· Excellent Share Incentive Scheme

· Life insurance

· Simply Health scheme

· Access to group Bupa membership scheme.

· Pension scheme

· Discretionary annual bonus

· Employee Recognition schemes

· Free tea, coffee, fresh fruit and snacks

· Relaxation floor (lunch area, quiet room, pool table, Xbox)

· Well-being initiatives, such as in-house Reflexology and Sports Massage

· Discounted offers

· Team days and Volunteering events

· Christmas & summer company events

· Focused on education and training (conference attendance, higher education sponsorship)

Join Us!

Eckoh is full of friendly, energetic, innovative, and creative individuals, who are proud to be a part of our unique success story. If you want to join a fantastic team, dedicated to delivering a world class service to enterprise level clients, then you should consider working here at Eckoh.

Job Type: Permanent

Pay: £45,000.00-£50,000.00 per year

Benefits:

• Bereavement leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free flu jabs
• Free parking
• Life insurance
• On-site parking
• Referral programme
• Sick pay
• Work from home

Work Location: Hybrid remote in Hemel Hempstead HP3 9HN