Logistics Team Supervisor

The Business

Never heard of Today Team? Well, either you’ve never needed a high class same-day/time-sensitive courier company, or you’ve been looking in the wrong places.

Today Team massively punches above its weight with an extensive and growing current customer list. Having recently celebrated 20-years of unrivalled success, we have had yet another fantastic year with un-paralleled growth driven not by active sales and marketing but simply because our customers know we are amazing at what we do. We have a very strong set of values which we never compromise, and which have become a hallmark of our success. We don’t just deliver, we deliver right.

To date our success has come through exceeding our customers’ expectations with a record of delivering an on-time quality and professional service delivery. This has been achieved largely because of the outstanding and growing Logistics Team, which includes a remarkable blend of experience and personalities, and we are looking for someone who can fit right in to help lead this excellent group.

The Opportunity

Want a role which will, through your hard work and leadership, grow as you do in an established and growing organisation where ‘Outstanding Customer Service’ is the only level we will settle for? Read on.

We are looking for someone special, someone who is ambitious, who is hungry for success, in an organisation which has real ‘Values’ at its core. Our customers always come first, and we never settle for an easy win at the cost of service-excellence.

The role is to Supervise the Logistics Team, reporting into and Deputising for the Logistics Team Manager. The Logistics Team effectively manage the relationship between our Customers and our Couriers. Our approach is beautiful in its simplicity but ensuring service excellence is the real challenge, which is why we are so successful.

The Person

• You will almost certainly have a Logistics background having had supervisory experience in a fast-paced SME logistics or traffic office operations
• You will have great attention to detail and fantastic problem-solving skills with the ability to prevent/resolve issues that could result in the disruption of service level agreements
• Gifted with strong communication skills across numerous channels, you work well under pressure and thrive in a fast-paced environment
• You will be ambitious
• You will be able to place yourself in the shoes of the Customer and continually ask the question “What would I want expect if I needed an urgent item collecting or delivering?” and ensure their expectations are met in full
• Customers will see you as the Swan on the surface, not the frantic legs beneath the water
• You’re comfortable joining our team on-call rota – planned in advance and only one week in every 4 or 5. This comes with a £150 reward on top of basic
• You will be comfortable working to a set of non-negotiable Values where the Customer’s needs are absolute
• You will appreciate working in a strong team environment where you are supported, developed and valued
• You will be able to get the most out of your team whilst developing and coaching them for further improvement
• We use IT stuff and would expect you to be able to as well

What Would You Get for This?

• Salary – We are thinking around £32k – 34k plus Benefits and but if you are the right person, we are happy to talk about it.
• Benefits – All the standard stuff plus a few bits more that we can talk about.
• Development – What do you need? We’re open to a discussion…
• Opportunity – This is kind of up to you in this role, no? We will be, what you help to make us – is that enough of a promise for you?

This is not a job for just anyone and we know that many will not be up for the challenge. If you think that you might be… we would love to hear from you.

Job Types: Full-time, Permanent

Pay: £32,000.00-£34,231.02 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Application question(s):

• Based at Taylor Business Park Warrington North West England with limited public transport therefor you need your own car - do you have your own transport

Location:

• Warrington WA3 6BH (required)

Work Location: In person

Reference ID: TT/Supervisor