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Management Support Administrator

Chapelgreen Practice
1 Bevan Way, Sheffield
£12.00 - £13.66 an hour - Full-time


1 Bevan Way, Sheffield

Pulled from the full job description

  • Free flu jabs
  • Free parking
  • On-site parking

Full job description

Chapelgreen Practice

Job Description

Job Title Management Support

Line Manager Operations Manager

Accountable Operations Manager

Hours of Work 37.5

Job Summary

The successful candidate will provide high-level support to our current management team and assist with the day-to-day operations of the practice. We are looking for a motivated, and proactive individual with skills in people management along with patient services, compliance and health and safety, as well as excellent IT skills.

Supporting the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities, with support from the Operations Manager. Motivating and supporting staff, optimising efficiency, and ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

Supporting the Operations Manager in promoting equality, diversity and inclusion, quality & continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensuring the practice complies with CQC regulations.

Primary Responsibilities

The Management Support is responsible for supporting all day-to-day operations of Chapelgreen Surgery.

Responsibilities include:

  • Responsible for compiling and submitting monthly and quarterly reports
  • Coordinate and support the monitoring of QOF
  • Monitoring of the petty cash system
  • Collating payroll information for processing
  • Support preparations for CQC
  • Ensuring staff always adhere to policy and procedure
  • Developing and implementing clinical staff rotas, arranging adequate cover if needed. Ensure adequate room rota for all staff and outside bookings to generate income
  • Inductions and training schedules for trainees
  • Responsible for registering new users on all IT platforms needed such as, AccuRX and ICE in accordance with new starter form
  • Liaising with training providers for sickness
  • Manage and monitor annual leave and absences via Bright HR
  • Assist management team with creation of new starter packs
  • Maintaining the significant event record on Bright HR
  • Minute taking for practice meetings
  • Manage asset registers and equipment log
  • Support in adhering to the leavers policy e.g. deactivation of smart card, preparing leavers form for interview
  • Dealing with day-to-day issues that arise – relating to staff and buildings in Operations Manager’s absence
  • Support building and equipment maintenance
  • Responding to I.T issues
  • Managing, organising PPG meetings
  • Manage the practice website and Facebook page
  • Guiding staff and developing searches and audits on the clinical system
  • Monitoring and disseminating information on safety alerts and other patient information

Person Specification – Operations Support

Qualifications Essential Desirable

Good standard of education with excellent literacy and numeracy ✓

Leadership and / or Management Qualification ✓

AMSPAR Qualification ✓

Experience Essential Desirable

Experience of working with the general public ✓

Experience of working in a health care setting ✓

Experience of leading multidisciplinary teams ✓

Experience of performance management, including appraisal ✓ writing, staff development and disciplinary procedures

Experience of workforce planning ✓

NHS / Primary Care General Practice experience ✓

Relevant health and safety experience ✓

Experience of producing agendas and minutes for meetings ✓

Skills Essential Desirable

Excellent communication skills (written, oral and presenting) ✓

Strong IT skills (generic) ✓

Excellent leadership skills ✓

Strategic thinker ✓

Ability to prioritise, delegate and work to tight deadlines in a fast- ✓ paced environment

EMIS / Systmone / Vision user skills ✓

Effective time management (Planning & Organising) ✓

Proven problem solving & analytical skills ✓

Ability to develop, implement and embed policy and procedure ✓

Ability to motivate and train staff ✓

Personal Qualities Essential Desirable

Flexible and cooperative ✓

Excellent interpersonal skills ✓

Motivated and proactive ✓

Ability to use initiative and judgement ✓

Forward thinker with a solutions focused approach ✓

High levels of integrity and loyalty ✓

Sensitive and empathetic in distressing situations ✓

Ability to work under pressure ✓

Confident, assertive and resilient ✓

Ability to drive and deliver change effectively ✓

Ability to motivate teams, enhance morale and maintain a ✓ positive working environment, including team building sessions

Other requirements Essential Desirable

Flexibility to work outside of core office hours ✓

Disclosure Barring Service (DBS) check ✓

Maintains confidentiality at all times ✓

Full UK driving licence ✓

Job Type: Full-time

Pay: £12.00-£13.66 per hour

Expected hours: 37.5 per week


  • Free flu jabs
  • Free parking
  • On-site parking


  • Monday to Friday

Ability to commute/relocate:

  • Sheffield: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 10/05/2024