Medical Receptionist/Administrator

The Reddish Family Practices are looking for a caring, articulate and approachable individual to work as a Medical Receptionist / Administrator in our friendly doctor’s surgery. Based in Reddish, Stockport, working across 2 sites, you will be a key part of the customer service team, supporting patients and doctors in telephone and online triage. Previous experience of primary care is preferred, additional training provided. Immediate start available

Closing date: Friday 10th May 2025

Please contact Tracey Latham on 0161 9839797 or tracey.latham4@nhs.net

JOB DESCRIPTION

JOB TITLE:

Medical Receptionist / Administrator

LOCATION:

The Reddish Family Practices, SK5 6RN, SK5 7QU

HOURS REQUIRED:

37.5 hours per week: Alternate late and early weekly shifts, to include one longer day each Wednesday 8-6.30pm. Split day between reception duties and Administration role.

REPORTS TO:

Reception Supervisor, Admin Supervisor

SUPERVISION OF:

N/A

JOB FUNCTION

To provide a point of contact for patients and to act as a focal point of communication between patients, GPs, other medical staff and external agencies. To represent the vision and ethos of the practice and NHS.

To work as part of a team of receptionists and the wider staff team, ensuring a professional image is presented at all times.

DUTIES AND RESPONSIBILITIES

(This description is not an exhaustive list and will be subject to periodic review and amendment The duties and responsibilities below are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently)

Personal Qualities

· Excellent customer service skills. Being able to maintain a caring, courteous and professional manner in all interactions with patients, colleagues and external agencies.

· The ability to work independently and resourcefully with flexibility to be able to adapt and respond in a changing environment.

· Good written and oral communication skills and excellent attention to detail.

· Ability to remain calm and understanding when dealing with difficult or vulnerable patients.

· Ability to understand and adhere to policies and procedures.

· An understanding, acceptance and adherence to the need for strict confidentiality and data protection.

· An understanding and sensitivity to different cultures and people from diverse backgrounds, races and protected characteristics.

· Ability to react professionally and quickly in any situation, seeking help or providing support to others as required.

· An ability to use own judgement, resourcefulness, common sense and knowledge of services available to respond to patients’ enquiries and requests

· Excellent timekeeping skills and management of own workload

Personal Development

· Recognise own development needs and take responsibility for identifying any additional training to support your performance.

· Ensure all mandatory and key training is completed, and to keep abreast of changes which may impact service delivery.

Teamwork

· Actively contribute to the work of the team by taking ownership of tasks to ensure timely completion.

· Be flexible with work schedules to support and preserve the provision of an excellent service to patients and GP’s.

· Share best practice to ensure quality of service and maintain the standards required of the practice and NHS.

· To be able to work without supervision

Continuous Service Improvement

· Be confident in challenging the status quo and make constructive suggestions to improve the quality of service.

· Actively engage and participate in staff meetings and selected management activities.

Major Duties and Responsibilities of the Post

· Answer phone calls and manage patients at the reception desk as a priority, ensuring all appointments are triaged accurately and all patient queries are dealt with effectively, to the correct procedure and in a courteous and professional manner.

· Be able to use and understand the practice online triage system called Patch’s and to support GPs in daily triage requests.

· Signpost patients to PCN and external support services in line with Practice guidelines and protocol, as outlined in online tools provided e.g. One Note.

· Manage all administrative tasks and duties in line with Practice procedures and ensure patient records are updated with all communication and activities in a timely manner.

· Support the practice in administrative tasks such as prescriptions, DOCMAN and letters filing, task management, scanning and processing correspondence, inputting patient registrations etc.

· React quickly and effectively to GP and clinical staff requests in relation to patient safety.

· To understand and use correct procedures for reporting complaints or learning events to improve practice service

· Open up premises at the start of the day (if required), making all the necessary preparations to receive patients.

· Secure premises at the end of the day; ensure the building is totally secured, internal lights off, all windows closed/locked, and alarm activated and rooms ready for the next day’s clinics.

Adhere to Health & Safety procedures, taking responsibility for the safety of yourself and others, and rectify/report any safety concerns as they arise.

Job Type: Full-time

Pay: From £12.21 per hour

Expected hours: 37.5 per week

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Application question(s):

• Ability to fulfill shift requirements to cover opening hours and 8am - 6.30pm shift Wednesday. Very occasional Saturdays 9am-5pm to cover extended access provision.

Education:

• GCSE or equivalent (preferred)

Experience:

• GP surgery: 1 year (preferred)

Work Location: In person

Application deadline: 10/05/2025
Reference ID: RFP.Rec.0523
Expected start date: 02/06/2025