Mobile Responder

LINKS Recruitment Group are pleased to be recruiting for a Mobile Responder to work with our client at their facility within Cardiff.

Position:

• To receive and respond to issues reported to the contact centre including emergency and priority calls from vulnerable and elderly customers.
• To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of call resolution and customer satisfaction.
• To provide any practical help, care or support that is required and inform the Control Centre of the circumstances and their own actions.
• To deal with sensitive and emergency situations effectively and efficiently liaising with other customers, next of kin, care agencies are/or emergency services.
• To maintain clear, accurate and concise records of any visits to customers in the event of an alarm call or a routine visit.

· To listen patiently, to empathise with the customer’s situation and convey a genuine desire to help and support.

· Communicate clearly, concisely and appropriately to a wide range of customer and colleagues.

• Mobile Responder will be required to visit the home of a person who has triggered an alarm call to the control centre and in the event of any defective equipment.
• To receive notice and details of alarm calls via a mobile telephone or two way radio and drive safely to the home of the person who has triggered the alarm call.
• Carry out routine visits to the Sheltered Housing schemes in the absence of the Scheme Manager.
• Programming and reprogramming dispersed alarm units and pendants together with fast dial buttons and testing the unit correctly, installing equipment into the users or agency’s property.

· Work with current and emerging technology to enhance customer contact services, assisting in the development and implementation of systems (both manual and technology based).

· Work as part of the wider team ensuring continuous improvement responding to change in a positive manner

· To be responsible for the safe keeping of the Authority’s fuel cards and equipment completing driver vehicle log sheets and vehicle condition log.

· To attend relevant training sessions, courses and team meetings as required, being trained to provide cover for Control Centre operator and Sheltered Housing in emergency cases.

Pay/Benefits whilst working for our client:

· Weekly Pay

· Holiday Pay

· £11.47 per hour

Location of Work:

· Cardiff

Working Hours/Shift Pattern:

· This is a relief position with flexible working hours between 1-5 days per week.

You will need to meet the following criteria:

· Experience within a similar role is essential.

Upon receipt of your application, you will be contacted immediately by our recruitment team.

A DRIVERS LICENCE IS ESSENTIAL TO CARRY OUT THIS ROLE

Job Type: Full-time

Pay: £11.47 per hour

Benefits:

• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Do you have a driving license.

Work Location: In person

Reference ID: MRJB