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Operations Manager

Derbyshire Community Bank
5.0 out of 5
Derby DE1
£31,000 a year - Permanent, Full-time


Derby DE1

Pulled from the full job description

  • Company pension
  • Free parking
  • Sick pay

Full job description

Erewash Credit Union Ltd t/as Derbyshire Community Bank is a financial cooperative not-for-profit. We provide savings and loans services serving more than 4,000 people across Derbyshire. We are people helping people; we enable people in our community to manage their money well, saving regularly and borrowing responsibly when they need to.

This is a pivotal role, responsible for the effective and efficient running of all the operations and processing of the Credit Union including member customer services and back-office functions.

Line managing operational staff and volunteers, this role is also responsible for ensuring high calibre recruitment, training, development and supervision processes, and for promoting a positive culture for staff, volunteers and members alike.

Operating within a small but dynamic team in the financial services sector, this role will offer varied challenges, and encompasses both service delivery and strategic elements requiring proactivity and a solution driven approach.

In conjunction with the CEO to act as Ambassador for the organisation by promoting the business at partner events, conferences, team meetings etc. and to support the delivery of the business’ aims, objectives and business plan targets.

- Oversee day-to-day operations of the company
- Develop and implement operational policies and procedures
- Monitor and analyse operational performance and make improvements as needed
- Manage and coordinate teams across different departments
- Ensure compliance with regulatory requirements and industry standards
- Identify areas for cost optimization and implement cost-saving initiatives
- Collaborate with senior management to develop strategic plans and goals
- Foster a positive work environment and promote teamwork

- Proven experience in operations management or a similar role
- Strong leadership skills with the ability to motivate and inspire teams
- Excellent problem-solving and decision-making abilities
- Solid understanding of business operations and processes
- Experience in implementing process improvements and driving operational efficiency
- Knowledge of industry regulations and compliance requirements
- Strong communication and interpersonal skills

We offer competitive compensation packages, including benefits such as retirement plans, and paid time off. If you are a motivated individual with a passion for driving operational excellence, we would love to hear from you.

Please submit your CV with a cover letter detailing your relevant experience to be considered for this position.

Job Types: Full-time, Permanent

Salary: £31,000.00 per year


  • Company pension
  • Free parking
  • Sick pay


  • Monday to Friday

Ability to commute/relocate:

  • Derby, DE1 1EQ: reliably commute or plan to relocate before starting work (required)


  • Bachelor's (preferred)


  • Operations management: 1 year (required)
  • Banking: 1 year (preferred)

Work Location: In person

Application deadline: 06/11/2023
Reference ID: Ops Mgr Oct23
Expected start date: 11/12/2023