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Operations Manager

PAL Fitness and Education CIC

Kempsey WR5 2PP

£28,500 - £32,150 a year - Full-time, Fixed term contract

Location

Kempsey WR5 2PP

Benefits

Pulled from the full job description

Flexitime
Childcare
Additional leave
Company pension
On-site parking

Full job description

1. Role Summary

We are seeking an experienced and motivated Operations Manager to lead our term time & holiday provision programmes across Worcestershire.

This is a hands-on role combining Programme Management and Development, alongside supporting recruitment, partnerships and overall organisational development. The successful candidate will be the operational lead for key programmes.

Role Purpose

To manage, deliver and develop the organisation’s Alternative Provision & overall School’s offer, Mainstream holiday programmes & overall organisation development, ensuring high-quality delivery, strong staff management, safe practice, and positive outcomes for children and young people.

The Operations Manager will also support organisational growth through programme development planning, partnership building specifically with Schools & delivery partners, recruitment support, rota management and contribution to reporting and communications where appropriate.

Key Responsibilities

1. Programme Management (School programmes & Mainstream holiday camps)

Lead the day-to-day operational management of School and holiday programmes
Ensure sessions are safe, inclusive, well-planned and engaging
Act as the on-site manager for programmes, resolving issues in real time
Ensure all policies, risk assessments and safeguarding procedures are followed by programme staff
Maintain high standards of behaviour management, staff application and staff professionalism

2. Programme Development & Growth

Work with the Development Manager & Directors to support and maintain development plans for:
Alternative Provision / School programmes
Mainstream Camps
Identify opportunities to expand programmes into new schools, settings or communities
Support the development of pilot programmes and new delivery models
Work with the Funding & Development Manager to align programmes with funding opportunities
Work with the SEND Co-ordinator, Administrator & Marketing officer to support organisation operations.

3. Staff Leadership & Workforce Management

Create and manage staff rotas for managed programmes
Line manages delivery staff working on these programmes, including sessional staff
Support recruitment of sessional
Lead staff inductions and programme briefings/training
Provide ongoing feedback, mentoring and performance support

4. Delivery

Deliver high-quality sessions across Programmes, leading by example.
Provide/arrange emergency or short notice cover where needed
Model best practice in inclusive and engaging delivery
Support staff development through observation and coaching

5. Partnerships & Relationships

Support the development of new partnerships with:
Schools
Alternative provision referrers / Local Authority
Community organisations
Act as a key point of contact on site for schools, parents and partners
Attend meetings and contribute to partnership discussions as required

6. Impact, Monitoring & Reporting (Support Role)

Support the Administrator with:
Attendance data
Registers
Case studies and qualitative feedback
Contribute insights and summaries for funder and partner reports
Ensure required monitoring data is collected consistently

7. Communications (Support Role – not lead)

Provide programme updates, photos and stories to the marketing team
Contribute content for newsletters and social media planning
Support consistent messaging from programmes.

8. Logistics & Compliance

Potentially drive the organisation’s minibus (training provided if required)
Oversee equipment, resources and site set-up
Ensure all delivery spaces are safe and prepared
Support audits and compliance checks

Person Specification

Essential

Experience managing or coordinating youth, sport or AP programmes
Experience delivering sessions to children or young people with SEND
Experience managing or supervising staff
Strong understanding of Safeguarding Children
Strong understanding of safeguarding and risk management
Ability to work flexibly across sites and hours. There may be weekend and evening availability required.
An enhanced DBS or ability to undertake a successful DBS check.
A-levels & equivalent level 3 qualifications
Competent IT skills & ability to use various Microsoft programmes including outlook, word, excel and teams specifically.
Full UK driving licence

Desirable

Experience working in Alternative Provision / School specific programmes
Experience delivering / developing new programmes
Experience working with schools or local authorities
A degree in a related topic.
Coaching, youth work or sports qualifications
First Aid & Safeguarding qualifications
Strong understanding of the educational system & experience of working within schools.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: £28,500.00-£32,150.00 per year

Benefits: