Outlet Supervisor

Job description

Here at HatHats Coffee Company, we are looking for an amazing outlet supervisor to work at our Folkestone outlet, to support the outlet manager in running the outlet in the 'HatHats' way.

The important bits you'll need to know...

• You will be required to work 32 hours per week on a contract. You will be required to be available to work weekends and during school holidays. Your exact availability can be discussed at interview.
• Your location of work will be HatHats Folkestone Radnor Park
• Your hourly wage will range from £10.50- £11.93 per hour, depending on your age.
• Full training will be provided, including coffee training (as we like our coffee made in the 'HatHats' way!)
• Being a growing business, there are lots of opportunities for career progression.

Who is it that you'll be working for?

HatHats Coffee Company was founded by serial entrepreneur Louis Hurst and his wife Lisa, in 2015.

HatHats Coffee Company has grown a lot since its start-up days in a vintage Citroen van (‘Hattie’), with there now being almost a dozen sites in East Kent! We are currently planning our next phase of development, as we open more sites and expand our venues and commercial offer.

HatHats Coffee Company is a business that obsesses about coffee, customer service, and always doing the right thing for the communities we’re based in and the environment. ‘Doing good’ is at the heart of who we are. It helps us to make all the important decisions, and most of all, it keeps us doing our little bit to help make the world a better place.

HatHats Coffee Company is a people first, profit second business. We know that when our people are happy and brilliant at what they do, life is so much better for everyone. They delight our customers. They do amazing things. They love their work. So, it makes sense for us to create a place where people can be happy and brilliant.

The boxes you’ll need to tick…

• Excellent 'people person' with amazing interpersonal skills
• Great attention to detail
• Willingness to learn
• Highly organised with excellent time management skills and the ability to prioritise tasks
• Calm and friendly nature
• You must be able to follow process
• You will have the ability to use your own initiative
• You must have two years experience working in a customer service role

In-depths of the job...

It is virtually impossible to list all tasks that the outlet supervisor role consists of, however we have listed some of the responsibilities of the role below. As mentioned above, you will receive full on-the-job training to be able to confidently fulfil these responsibilities.

• Leading on the day-to-day operations of the space, working closely with the outlet manager and outlet assistant manager
• Ensuring that staff on shift are producing drinks and food to the standard of the business
• Taking the lead for the cleanliness of the venue whilst on shift.
• Ensuring that all reporting during the shift is competed accurately, including reports for Environmental Health Organisation
• Cash up at the end of the day
• Conducting a monthly stock take
• Customer service and complaint resolution
• Being a key holder for the outlet; opening and closing the outlet
• Making and serving hand-crafted drinks
• Cleaning and clearing tables
• Crepe making
• Till operation
• Re-stocking products
• Assisting with training new team members, as directed by the outlet manager and outlet assistant manager
• Ensuring that the outlet is prepared for any events taking place (hosted at HatHats, hosted by HatHats, or community events taking place in HatHats locations)
• Using own initiative and creativity to plan and create content for the HatHats social media channels. In addition to producing content, when requested by Head Office, you will be required to feature on the HatHats vlog, that is posted on social media channels and YouTube
• Attending outlet team meetings

Should you wish to apply...

Please press 'apply' and a member of the HatHats team will be in touch to invite you to an interview, of which is the first step in our 'Joining Journey'.

Job Types: Full time, Permanent

32 hour contract

Salary: £10.50- £11.93 per hour

Benefits:

• Company events
• Company pension
• Discounted or free food
• Store discount

Schedule:

• Holidays
• Overtime
• Weekend availability

Experience:

• Customer service: 1 year (preferred)

Shift availability:

• Day shift (preferred)
• Weekends
• Weekdays

Job Types: Full-time, Permanent

Pay: £10.50-£11.93 per hour

Expected hours: 32 per week

Benefits:

• Company events
• Discounted or free food
• Store discount

Schedule:

• Day shift
• Holidays
• Overtime
• Weekend availability

Ability to commute/relocate:

• Folkestone CT19 5AU: reliably commute or plan to relocate before starting work (required)

Work Location: In person