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Patient Care Co-ordinator (Receptionist)

Hanham Health
33 Whittucks Road, Bristol BS15
£12 an hour - Part-time, Full-time


33 Whittucks Road, Bristol BS15

Pulled from the full job description

  • Bereavement leave
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free flu jabs
  • Free parking
  • Health & wellbeing programme

Full job description

We are looking for an enthusiastic, engaging and hardworking individual to join our friendly reception team.

We value the wellbeing of our team, and hold regular team meetings and reception socials.

In additon, for those who cycle/run to work we have a shower and secure bike storage.

About Us:

Hanham Health is a large, forward-thinking GP practice in South Gloucestershire operating over two sites (Hanham Surgery and Oldland Surgery) with a third branch surgery in Almondsbury. We offer a high standard of service to our patients and embrace different ways of working and new initiatives.

We invest heavily in our team members and training opportunities are encouraged.

Core Benefits:

  • 26 days of Annual Leave plus bank holidays (this will be pro-rated for part-time employees). The exact individual holiday entitlement will be shared in a document from your manager if you are successful.
  • The Green Commute Initiative
  • Team Socials
  • Free Tea and Coffee
  • Free onsite parking
  • Access to a Blue Light Card
  • NHS Pension Scheme
  • Continuous Professional Development opportunities
  • A prioritisation on the wellbeing of our staff. For instance, Hanham Health offer comprehensive support through initiatives such as our Employee Assistance Programme, which provides confidential counselling and resources.
  • Full supplied uniform.

Job Summary

As part of our Receptionist Team, you will assist and support the practice in providing an efficient, professional and welcoming first point of contact (both via the telephone and face to face) to all of Hanham Health patients and visitors to the practice.

Main Duties

  • Telephone Support – answer and deal with patient calls.
  • IT – EMIS, NHS Mail, Anima
  • Front desk – Greeting patients and consulting with members of the practice team.


  • Filing of patient notes and updates as necessary e.g. change of address.
  • Fax and photocopy as requested.
  • Assist the practice with monitoring and ensuring daily tasks are completed/up to date.
  • Processing post and other correspondence efficiently and promptly


  • Provide test results to patients.
  • Communicate effectively with other team members, patients, healthcare professional and external parties, adapting where needed.
  • Answer and ensure all calls are answered professionally.
  • Registration of new patients.
  • Process appointment requests for today and future appointments from patients by telephone, online and in person using our Anima system.

Please note that this job advertisement may close earlier than the stated deadline if we identify a suitable candidate or recieve a high volume of applications.

Please email for a list of our vacancies or see our website for the current shifts available.

Job Types: Full-time, Part-time

Pay: £12.00 per hour

Expected hours: 16.5 – 37.5 per week


  • Bereavement leave
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free flu jabs
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Sick pay
  • Store discount


  • Monday to Friday

Work Location: In person

Application deadline: 01/07/2024