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Patient Care Coordinator

Chapelgreen Practice
1 Bevan Way, Sheffield
From £11.44 an hour - Part-time

Location

1 Bevan Way, Sheffield

Benefits
Pulled from the full job description

  • Free flu jabs
  • Free parking

Full job description

JOB TITLE: Patient Care Coordinator

RESPONSIBLE TO: Practice Manager/Operations Manager

MAIN PURPOSE OF JOB:

  • To provide a point of contact for patients and act as a focal point for communication between, patients, Doctors and other medical staff.
  • To provide high quality reception services to the patients, Doctors and staff at the surgery in a caring and supportive manner.
  • To maintain confidentiality of all information.
  • To provide flexibility in practice staff arrangements.

SPECIFIC OBJECTIVES/AIMS:

  • The post holder will be able to work alone and as part of a team, following practice protocols.
  • Work under pressure, be courteous and patient and enjoy working with colleagues and patients.
  • Work with minimum supervision on all aspects of the practice reception function.

MAIN DUTIES AND RESPONSIBILITIES OF THE POST:

  • Answering general enquiries, explaining surgery procedures, making new and follow-up appointments, and receiving requests for repeat prescriptions.
  • Care navigates and sign post patients to the service they will need.
  • Utilise the Systmone clinical system to ensure efficiency of appointment system and monitor flow of patients to clinics.
  • Receiving and updating requests for home visits.
  • Receive and convey messages verbally and electronically.
  • Sort and Process Incoming mail following the document management protocol.
  • Process patient’s online requests.
  • Assist patients in completing surgery forms and understanding of instructions.
  • Undertake personal responsibility in respect of security, fire and health & safety.
  • Opening/Closing of surgery, reception and all other rooms as required.

OTHER DUTIES:

· Act as patient chaperone as required.

· Email documents as required.

· Advise patients/public of fees required for non-NHS work.

· Extract medical records for action by clinicians.

· Ensure notice boards and posters are kept up to date.

· Action Trent Blood requests brought in by internal courier.

· Maintain records of vaccine/drugs being used and liaise with colleagues regarding replenishment.

· Prepare prescriptions for Family Planning Clinics.

· Cover for colleagues absent on leave and/or practice business.

· Check GP/Nurse rooms, replenishing stock and general tidy.

GENERAL:

  • The post holder will be expected to maintain strict confidentiality at all times and be aware of Caldicott principles.
  • The post holder will be expected to familiarise themselves with the health and safety poster of the practice and maintain the responsibilities outlined.
  • The post holder will be expected to remain abreast of current evidence based practice and make use of the learning opportunities offered.

This job description is not intended to contain a complete list of duties but has within it the main duties attached to the post. If appropriate, and in consultation with the post holder, it may be amended at a future date, to take into account any changing work patterns that are likely to be of a permanent nature.

Job Type: Part-time

Pay: From £11.44 per hour

Expected hours: 25 per week

Benefits:

  • Free flu jabs
  • Free parking

Schedule:

  • Monday to Friday
  • Overtime

Ability to commute/relocate:

  • Sheffield: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (required)

Work Location: In person

Application deadline: 26/04/2024
Reference ID: Chap09042024