PCN Health and Wellbeing Coach

About Lakeside

Lakeside Healthcare is a large GP partnership that provides NHS care for around 170,000 patients across Cambridgeshire, Peterborough, Northamptonshire and Lincolnshire. We are made of eight GP practices across 14 sites that are part of their local communities.

We work together as practices to provide resilience, sharing learning and professional back-office support services.

Our most important asset is our people, who provide care for our patients and help run our surgeries smoothly. We employ over 500 clinical and non-clinical staff, and we invest in training and developing to ensure that we retain and attract good quality staff who want to stay with us and be part of our team.

We are proud of what we do and strive to demonstrate our values of Caring, Respect, Quality and Teamwork in everything we do.

About the Practice/Department/Team

St Neots PCN is a large, forward-thinking Primary Care Network compromising four practices across St Neots and Cambourne. We recognise the value that this role can bring to our patients and practice; and are experiencing growth in our PCN team.

Our aim is to provide exemplary patient care; finding innovative solutions in general practice to deliver the best care we can to our patients.

For more information on primary care network’s please visit https://www.england.nhs.uk/primary-care/primary-care-networks/

Job Introduction

Health and wellbeing coaches predominately use health coaching skills to support people with lower levels of patient activation to develop the knowledge, skills, and confidence to manage their health and wellbeing, whilst increasing their ability to access and utilise community support offers. They may also provide access to self-management education, peer support, and social prescribing.

Health and wellbeing coaches will take an approach that considers the whole person in addressing existing issues and encourages proactive prevention of new and existing illnesses. They will take an approach that is non-judgemental, based on strong communication and negotiation skills, that supports personal choice and positive risk taking, that addresses potential consequences, and ensures patients understand the accountability of their own decisions.

What you will do (not exhaustive)

You will:

• Coach and motivate patients through multiple sessions to identify their needs, set goals, and support them to implement their personalised health and care plan.
• Provide personalised support to individuals, their families and carers to ensure that they are active participants in their own healthcare; empowering them to take more control in manging their own health and wellbeing, to live independently, and improve their health outcomes through:
• Providing interventions such as self-management education and peer support.
• Supporting people to establish and attain goals set by the person based on what is important to them, building on goals that are important to the individual.
• Working with the social prescribing service to connect them to community-based activities which support their health and wellbeing.
• Provide support to local community groups and work with other health, social care and voluntary sector providers to support the patients’ health and well-being holistically.
• Ensure that fellow PCN staff are made aware of health coaching and social prescribing services and support colleagues to improve their skills and understanding of personalised care, behavioural approaches, and ensuring consistency in the follow up of people’s goals where an Multi Discipline Teams (MDT) is involved.
• Raise awareness within the PCN of shared decision making and decision support tools and supporting people in shared decision-making conversations.
• Work with people with lower activation to understand their level of knowledge, skills and confidence (their “Activation” level) when engaging with their health and wellbeing.
• Explore and support access to a personal health budget, where appropriate, for their care and support.
• Utilise existing IT and MDT channels to screen patients, with an aim to identify those that would benefit from health coaching.

Essential Criteria

• The Personalised Care Institute will set out what training is available and expected for Health and Wellbeing Coaches.
• NVQ Level 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
• Good level of education with GCSE Math and English Grade C or above (or equivalent)

What we offer you (Benefits)

• Generous holidays (additional long service entitlements).
• NHS pension and long service recognition.
• NHS Discounts (Blue Light Card).
• Career opportunities.
• Role specific training and ongoing development.
• Great team environment.

Interview process

Please apply with a CV and a cover letter - Please upload your CV as a pdf and include your personal email address in your cover letter.

Our interview process will aim to meet you in person however some interviews may be carried out virtually.

To help you shine and show your full potential, please make us aware of any changes you might need at any stage of your application. If you need an alternative way of applying for this role, support with understanding the role, any changes at interviews, or anything else, we encourage you to contact our central People team. northantsicb.lakesidehumanresources@nhs.net.

We encourage candidates to not delay their application as we retain the right to close the advert early should the volume of applications become very high.

Please ensure you have your Right to Work documentation available at interview We will require you to produce the original documentation prior to your start date.

Shortlisting

We anticipate that shortlisting will commence one week after the advert has closed and will advise of interview arrangements if successful, however this timeline is dependent on the number of applications.

Equality, Diversity & Inclusion

We value diversity and we're committed to creating a diverse and inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds, ethnicities, and cultures and believe that a diverse workforce will help us to care for and support our patients and employees better. Unfortunately, we are unable to recruit anyone below the age of 18 yrs. so that we can protect young people from health & safety and safeguarding risks.

Equal Opportunities

Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect. We will endeavour, through appropriate training, to ensure that our hiring teams making selection and recruitment decisions that do not discriminate, whether consciously or unconsciously and follow recognised industry best practice.

Job Types: Full-time, Permanent

Pay: £22,682.20-£24,000.00 per year

Benefits:

• Store discount

Application question(s):

• Do you have the right to work in the UK? (Yes/No) – If you answered Yes you must be able to provide sufficient evidence upon interview.
• Do you have the ability to travel across sites within the St Neots primary care network?
• Do you hold an NVQ Level 3 or equivalent and/or relevant basic/first level professional qualification or working towards this?

Work Location: In person

Application deadline: 18/08/2024