POS Specialist - Till Operation

About Qima Cafe:

At Qima Cafe, we craft experiences that connect people, places, and passions through every cup we serve. Born in London, we’ve grown into a thriving community of coffee lovers, with our newest location adding a dash of energy to Covent Garden’s vibrant streets.

We’re part of the Qima Coffee family, a brand fueled by sustainability, innovation, and a deep love for the craft. From the sun-drenched hills of Colombia to the lush landscapes of Ecuador and the ancient terraces of Yemen, our farms are the heartbeat of our mission. Every bean we source tells a story of fairness, transparency, and the farmers who pour their dedication into every harvest.

Step into our cafes and you’ll find more than a coffee, you’ll discover vibrant hubs where creativity blooms, friendships spark, and every drink is a masterpiece. Whether it’s a meticulously brewed pour-over, a silky-smooth flat white, or a seasonal creation that surprises the senses, we infuse passion into every step.

Join Our Growing Family:
As we expand across London, we’re looking for passionate individuals who share our vision. If you’re ready to take the next step in your coffee career, lead a talented team, and be part of a brand that’s making waves in the coffee world, we’d love to hear from you. Together, let’s create moments that matter, one cup at a time.

Job purpose/ summary of the overall job assignment:

As a POS Specialist at Qima Café, you will play a crucial role in the café’s front-of-house operations by managing the point-of-sale system and ensuring smooth transactions. You will be the main point of contact for customers at the register, greeting them with a warm and professional demeanor while processing their orders accurately. Your role will involve explaining Qima Café’s offerings, answering questions about the menu, and providing exceptional service with a focus on efficiency and accuracy.

POS Management & Cash Handling:

• Operate the point-of-sale (POS) system efficiently and accurately, processing customer orders, payments, and refunds.
• Handle cash, credit, and digital payments, ensuring accuracy and accountability during transactions.
• Balance the cash register at the start and end of shifts, ensuring that any discrepancies are immediately reported.

Customer Service & Engagement:

• Greet customers warmly and engage in friendly conversation to create a positive café experience.
• Answer customer inquiries regarding the menu, including coffee selections, food items, ingredients, and preparation methods.
• Provide detailed information about Qima Café’s backstory, offerings, ensuring customers are fully informed before making their selections.

Product Knowledge & Recommendations:

• Provide personalized recommendations to customers based on their preferences, enhancing their overall experience.
• Suggest upsell opportunities, such as adding pastries or beverages to customer orders, to increase sales and improve customer satisfaction, based on product knowledge.

Maintain Cleanliness & Organization:

• Ensure that the POS area is clean, organized, and well-stocked with necessary materials, such as receipt paper, pens, and change.
• Maintain the café’s high standards for cleanliness and hygiene, especially around the register and customer interaction areas.

Collaborate with Team Members:

• Work closely with the service team, kitchen, and baristas to ensure smooth order processing and efficient service during peak hours.
• Communicate customer preferences, special requests, and order changes to the relevant team members.

Resolve Customer Issues:

• Address and resolve customer concerns related to orders, payments, or service, ensuring that each customer leaves with a positive experience.
• Handle any complaints with professionalism and empathy, escalating issues to the Service Supervisor if necessary.

Promote Qima Café’s Brand and Values:

• Represent the Qima Café brand by embodying its values of quality, customer care, and community.
• Participate in promoting special offers, loyalty programs, and upcoming events to customers.

Knowledge, Skills, and Experience:

Required:

• Minimum of 1 year of experience in a customer-facing role, preferably in a café, restaurant, or retail setting.

• Experience operating a POS system, handling transactions, and managing cash/card payments.

• Strong customer service skills with a friendly, professional demeanor.

• Ability to engage with customers, explain menu items, and provide personalized recommendations.

• High attention to detail when processing orders and balancing the cash register.

• Strong problem-solving abilities to handle customer concerns and resolve issues efficiently.

• Ability to work collaboratively with team members to ensure smooth café operations.

• Flexibility to work shifts, including weekends and peak hours.

Desired:

• Previous experience in a specialty coffee environment or knowledge of coffee and food pairings.

• Experience with upselling techniques and customer engagement initiatives, such as loyalty programs.

• Familiarity with hygiene and food safety standards in a café setting.

• Basic knowledge of stock management for maintaining supplies at the POS station.

Join the Coffee Revolution at Qima Cafe! ☕

Competitive Compensation:

Your Time Matters:

We value your hard work and dedication, offering an hourly rate that reflects your skills and experience, with regular performance reviews to ensure you’re rewarded for your growth.

Earn While You Learn:

As you grow with us, so does your paycheck, because we believe in celebrating your progress.

Flexibility:

Work-Life Harmony: We get it, life happens! That’s why we offer flexible shift schedules to help you balance your passion for coffee with your personal life.

Take a Break, You’ve Earned It:

Enjoy paid holidays and vacation leave to recharge, explore, or simply relax, because even coffee pros need a little downtime.

Growth Opportunities:

Level Up Your Skills:

Dive into advanced training and certifications to sharpen your craft and become a coffee connoisseur. We will even enroll you in our own barista school!

Your Career, Your Journey:

With a clear pathway for growth, you could go from crafting lattes to leading the team, your potential at Qima Coffee is limitless.

Your win is our win:

We love celebrating your wins! Our recognition programs ensure your hard work doesn’t go unnoticed.

Perks:

Sip & Save:

Enjoy employee discounts on all your favorite café products, because you deserve to treat yourself, or your friends too!

Explore the coffee industry:

Get access to exclusive coffee education sessions, industry events, and networking opportunities that’ll fuel your passion and expand your horizons.

Join Our Growing Family:

As we expand across London, we’re looking for passionate individuals who share our vision. If you’re ready to take the next step in your coffee career, lead a talented team, and be part of a brand that’s making waves in the coffee world, we’d love to hear from you. Together, let’s create moments that matter, one cup at a time.

Apply now, and join the Qima Cafe family!

| Join the Qima Revolution. | Part of

Job Types: Full-time, Part-time

Pay: £28,000.00-£30,000.00 per year

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Weekend availability

Work authorisation:

• United Kingdom (required)

Work Location: In person