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Practice Manager

Pritchard Fellows & Co
New Eltham SE9
£65,000 - £75,000 a year - Permanent, Full-time

Location

New Eltham SE9

Full job description

Job Title: Practice Manager

Location: New Eltham, SE9

Salary: £65,000 - £75,000 per annum +bonus

Contract: Full-time 9am – 6pm

About the Role

We are seeking an experienced and proactive Practice Manager to oversee the day-to-day operations of our accountancy practice. This pivotal role ensures the smooth running of the firm, efficient workflows, regulatory compliance, and exceptional client service.

The ideal candidate should be well qualified with strong practical experience. Audit experience is an advantage but not essential.

You will work closely with the partners to support strategic planning, financial performance, and business growth.

Key Responsibilities

Practice Management

  • Oversee daily operations to maintain efficient and effective workflows.
  • Support partners with strategic planning, financial targets, and growth initiatives.
  • Monitor WIP, billing cycles, debtors, and key financial KPIs.
  • Ensure compliance with GDPR, AML regulations, and professional standards.
  • Liaise with external suppliers, insurers, and software providers.
  • Maintain and enhance operational policies and procedures.

Client Relationship Management

  • Manage client onboarding, including new client setup and welcome processes.
  • Build and maintain strong, long-term client relationships.
  • Handle client queries and ensure timely, professional responses.
  • Liaise with clients and HMRC on all relevant matters.
  • Conduct client tax review meetings.
  • Identify opportunities for value-added services and referrals.

Accounts & Tax Duties

  • Prepare and submit VAT returns (or manage team doing this).
  • Prepare year-end accounts and corporate tax returns (or manage team doing this).
  • Prepare self-assessment tax returns (or manage team doing this).
  • Complete accounts preparation, finalisation, and management accounts.
  • Manage team delivering payroll and CIS administration.
  • Review client contracts and identify non-profitable or unsuitable engagements.
  • Ensure compliance with current tax legislation and money laundering regulations.

Business Development & Support

  • Assist partners in driving growth, profitability, and operational efficiency.
  • Support marketing activities, client communications, and networking initiatives.
  • Identify workflow efficiencies and implement continuous improvement.
  • Undertake any other ad-hoc duties as required by management.

About You

We are looking for someone who is:

  • Minimum 10 years’ experience working in practice
  • Highly organised, detail-oriented, and proactive.
  • Experienced in practice management within an accountancy environment.
  • Confident in managing staff, clients, and operational processes.
  • Qualified with either , ICAEW, ACCA or CIMA
  • Technically strong in accounting, tax and compliance.
  • Skilled in communication, problem-solving, and relationship building.
  • Comfortable working in a fast-paced, client-focused environment.

Job Types: Full-time, Permanent

Pay: £65,000.00-£75,000.00 per year

Work Location: In person