Primary Care Network - Business Support Officer

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

Living and breathing our values at Lakeside Healthcare

Caring & Respect Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

Teamwork & Quality In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

About the Practice/Department/Team

Lakeside Healthcare lead four Primary Care Networks. This role is based at our South Peterborough PCN.

Since the inception of Primary Care Networks in 2019, we have witnessed remarkable growth and success stories within our PCNs, particularly in personalised care, pharmacy services, and the diverse clinical staff meeting the unique needs of our patients.

The role of PCNs in primary care and integrated neighbourhood healthcare is continually expanding, to adapt to this growth and align with the evolving landscape, we are expanding our teams to ensure we have the capacity to support our PCNs in delivering effective services for our patients, in partnership with our practices.
The role is key for our ambitions and is part of a wider PCN support team of ten people.

Job Introduction

PCN Business Support Officer is an integral part of the PCNs organisational structure working closely alongside the Clinical Directors, PCN executive members, Digital and Transformation Managers and PCN Operational Team Leads.

The role holder will provide high quality administrative support to the PCN team including general administration, arranging meetings, and taking minutes, reporting activity internally and externally, planning and programme support ensuring good compliance around.

What you will do

1. Primary administrative support to The South Peterborough and St Neots Primary Care Networks working with the Clinical Director & PCN team to ensure the PCN functions efficiently and effectively.

2. Organise meetings including agendas, minute taking and distribution, ensuring agreed actions are completed in a timely and coordinated manner.

3. Help manage PCN services ensuring they meet the contractual requirements and agreed performance metrics.

4. Communicate information and issues, including briefings and reports, to the PCN Operations Team Leads.

5. Working alongside the PCN practice staff and People team support the recruitment and Induction of new PCN employees.

Essential Criteria

1. Previous experience in an administration role

2. Experience of arranging meetings

3. Experience of minute taking

4. Strong attention to detail

5. Ability to use own initiative, follow tasks through to a high standard

What we offer you (Benefits)

· Generous holidays (additional long service entitlements)

· NHS pension and long service recognition

· NHS Discounts (Blue Light Card)

· Career opportunities

· Role specific training and ongoing development

· Great team environment

Interview process

Please apply with a CV and a cover letter - Please upload your CV as a pdf and include your personal email address in your cover letter.

Our interview process will aim to meet you in person however some interviews may be carried out virtually.

To help you shine and show your full potential, please make us aware of any changes you might need at any stage of your application. If you need an alternative way of applying for this role, support with understanding the role, any changes at interviews, or anything else, we encourage you to contact our People team. Details can be found on our website https://www.lakesidehealthcaregroup.co.uk/recruitment or you can message us through Indeed.

We encourage candidates to not delay their application as we retain the right to close the advert early should the volume of applications become very high.

Please ensure you have your Right to Work documentation available at interview We will require you to produce the original documentation prior to your start date.

Shortlisting

We anticipate that shortlisting will commence one week after the advert has closed and will advise of interview arrangements if successful, however this timeline is dependent on the number of applications.

Website

[https://www.thelakesidesurgery.co.uk/]

Equality, Diversity & Inclusion

We value diversity and we're committed to creating a diverse and inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds, ethnicities, and cultures and believe that a diverse workforce will help us to care for and support our patients and employees better. Unfortunately, we are unable to recruit anyone below the age of 18 yrs. so that we can protect young people from health & safety and safeguarding risks.

Equal Opportunities

Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect. We will endeavour, through appropriate training, to ensure that our hiring teams making selection and recruitment decisions that do not discriminate, whether consciously or unconsciously and follow recognised industry best practice.

Job Type: Part-time

Pay: £11.60-£13.00 per hour

Expected hours: 30.00 per week

Benefits:

• Employee discount
• Free parking
• On-site parking

Application question(s):

• Do you have the right to work in the UK? (Yes/No) – If you answered Yes you must be able to provide sufficient evidence upon interview.
• Have you worked for Lakeside Healthcare before? If Yes where did you work.

Work Location: In person

Application deadline: 25/08/2024