We are seeking a dedicated and enthusiastic Receptionist to join our team. The ideal candidate will be passionate about providing exceptional service to our visitors, callers, clients, and employees ensuring a warm and professional welcome to our organisation.

Responsibilities:

Visitor and Client Experience:

• Greet and welcome visitors and clients in a friendly and professional manner.
• Ensure a positive first impression by maintaining a neat and organised reception area.
• Respond promptly to inquiries, requests and concerns from visitors and clients.
• Provide accurate information about the company, its services and its personnel.
• Manage incoming and outgoing mail and packages.
• Perform general office duties, such as filing, photocopying and data entry to support the Customer Care Department.
• Utilise computerised systems such as Google Suite for various administrative tasks.

Telephone Duties:

• Answer incoming calls in a timely and courteous manner.
• Screen and direct calls to the appropriate personnel or department.
• Take accurate messages and relay them promptly.
• Assist callers with inquiries or direct them to the appropriate resources.

Skills:

• Previous experience in a receptionist or customer service role is preferred.
• Strong interpersonal and communication skills, including a clear and articulate telephone voice.
• Proficiency in office procedures and equipment.
• Excellent phone etiquette and communication skills.
• Strong organizational abilities to manage multiple tasks efficiently.
• Knowledge of administrative procedures for smooth office operations.
• Data entry skills with high accuracy and attention to detail.
• Ability to type accurately and at a reasonable speed.
• Proficient in using Google Suite for email, calendar, and document management.

If you are a friendly, organised and service-orientated individual with a passion for creating a welcoming environment, we encourage you to apply for this position. Join our team and play a vital role in shaping the first impression of our organisation.

Job Type:

Full-time, Permanent

Pay:

£20,000.00-£22,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Performance bonus
• Yearly bonus

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Work Location:

In person

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Work Location: In person