Job Summary
This apprenticeship will mainly consist of assisting our very busy e-commerce, sales and mail-order teams to maximise DTC (direct to consumer) sales and ensure all our customers receive the best and most efficient service and experience possible. There will be a great deal of business administration.

Duties

• Packing and posting orders
• Logging orders on systems and shared documents
• Franking/sending the post
• Tracking international orders through Royal Mail
• Sending out promo copies of new releases
• Editing and updating online e-commerce platforms
• Adding new releases to online e-commerce platforms
• Managing stock such as new releases and vinyl
• Answering the phone
• Taking phone orders
• Helping to respond to emails from customers
• Amending orders and refunding where necessary
• Answering messages to customers on e-commerce platforms
• Sending licensing copies of new releases (to Warner, BMG etc)
• Uploading titles (including whole catalogues) to the Cherry Red website
• Sending stock in the office back to Cherry Red's warehouse
• Communicating with Cherry Red's fulfillment partner to locate missing orders
• CMS on the Cherry Red website (hosted by Adobe Magento) including uploading new products, editing products and general maintenance of info on Cherry Red's website.
• Printing, scanning, stock-taking, archiving.
• Other adhoc administrative tasks as and when needed

Skills

• Computer literate
• Confident
• Outgoing
• Have a can-do attitude
• Confident talking to customers and communicating with them on phone and email.
• Problem solver
• Happy to work on their own initiative and as part of a team
• Willing to learn and adapt with new platforms, processes and technology
• Be genuinely interested in music and pursuing a career in music business

Working hours - Monday to Friday 10am - 6pm

40 hours per week

There is potentially a full-time role for a successful, conscientious, hard-working and dependable apprentice

Training and support will be provided by our specialist Apprenticeship training provider, Smart Training & Recruitment.

In order to meet the eligibility criteria for an Apprenticeship in England, you must be able to demonstrate at least three years UK residency, or hold a valid visa that meets the exceptions to this rule.

Please note, as part of the Initial Assessment process, all qualifications will be verified by the Learning Records Service (LRS) via Department for Education

Job Types: Full-time, Apprenticeship

Pay: £15,000.00 per year

Schedule:

• Monday to Friday

Application question(s):

• What appeals to you about working at a record label?
• Who are three of your favourite bands or recording artists?

Work Location: In person

Application deadline: 27/02/2025
Expected start date: 03/03/2025