Returns Operative

Who we are
Online Home Retail is the home of Plumbworld.co.uk - one of the UK’s largest exclusively online retailers of bathroom and kitchen products. With warehousing based in Evesham, Worcestershire, Plumbworld has been trading online since 1999, serving over a million public and trade customers.

Our people make us who we are. We want you to enjoy and challenge yourself, build a career and teach us what we don’t know. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

The role in short
To accurately and efficiently process all customer returns, and have a view to recover as much value as possible from these items by returning to stock or selling through 3rd party platforms.

Hours

Monday-Friday 8.00am-16.00pm

37.5 hours per week

£14.25 per hour, increased to £14.75 after successful probation

Perks of the job

• 31 days holiday (including bank holidays) bookable in hours, making it super flexible for you
• The option to buy and sell annual leave to suit your personal needs
• £200 per year Wellbeing Allowance
• Access to our online platform for e-learning resources, hundreds of retail discounts, cycle to work scheme and car scheme
• Fancy a new bathroom? We offer attractive staff discount to you and your family!
• Of course, we offer all the good stuff like life assurance, pension scheme, training, and free onsite parking!
• Free fruit onsite for employees, delivered weekly!

Onto the nitty gritty!

• Handle face-to-face customer returns and support customers with return-related queries in a professional and timely manner.
• Work closely with the Returns Co-ordinator to identify the most effective recovery solutions for non-pristine or damaged stock.
• Assess returned products and determine the most cost-effective method for repackaging, restocking, resale, or disposal.
• Re-box and prepare returned products for restocking where appropriate.
• Rework and prepare products for resale across online marketplaces including eBay, Amazon, B&Q, Plumbworld, PlumbNation, and The Range.
• Use warehouse systems to accurately process stock movements, deliveries, returns, and supplier return administration.
• Pack and dispatch products safely in line with warehouse standards and distribution requirements.
• Liaise with Customer Services to resolve customer return issues and report unidentified customer returns when necessary.
• Support yard management and general warehouse operations as required.
• Maintain a clean, organised, and safe working environment, ensuring all health and safety procedures are followed.
• Promote high standards of accuracy, quality, integrity, and safe working practices within the warehouse environment.
• Fulfil other duties, in support of the operation, as and when requested by Operations Management.
• Support the Returns Co-ordinator with departmental eBay processes as appropriate, including administration of listings, answering customer queries, and despatching of sales.
• To administer customer returns to suppliers, where appropriate.

We’d like to meet someone with...

• Experience of working in a Warehouse environment preferred FLT / Driving licences preferred
• Computer literate, able to use basic Microsoft packages and Warehouse systems
• Conscientious and reliable
• Good communication skills and the ability to challenge, solve problems Clear concise communication skills, comfortable communicating with team and other departments
• High attention to detail, especially when working in high pressured environments.
• Ability to prioritise workload Capable of working under own initiative.

If this sounds like you, please apply!

All applicants must be eligible to work in the UK and employment is subject to a satisfactory DBS check.

Job Type: Full-time

Pay: £27,787.50 per year

Licence/Certification:

• FLT License (preferred)

Work Location: In person