Sales Assistant - Chichester

on Sales Assistant - Chichester

Job Description

Team Frames Limited specialises in the sale of windows, doors, and conservatories to the trade.

Due to the rapid growth within our business, we need a Sales Assistant for our brand new Chichester branch.

This role will require someone highly motivated, who has a good eye for detail and is driven to succeed. We are looking for a person who will feel confident dealing with new and existing customers.

Ensuring good customer service is at the forefront of everything we do.

You will be a focused, well-organised, dedicated individual with a passion for providing outstanding customer service and the drive to deliver success.

Our ideal candidate must be comfortable progressing a customer enquiry from start to finish, from the first meeting through to the job being delivered.

In return, we offer full training leading to career progression opportunities, a competitive starting salary, plus a bonus in a supportive working environment.

This role supports the Branch Manager in the day-to-day operations of the branch.

Key responsibilities:

• To promote sales at the branch by obtaining new leads that convert to quotes and in turn orders.
• Ensure the CRM system is kept up to date and utilised to its full potential.
• To oversee the opportunity pipeline and actively follow up on outstanding quotations with the remit of converting them to sales.
• Provide a professional, dedicated and customer-focused service to all customers; keeping them updated on their quotations and orders, whilst correctly interpreting any requests they have, in a timely manner.
• To meet and manage customer expectations and to escalate any issues that may arise.
• To ensure that all established administrative routines and records are kept accurately and up to date.
• To communicate by email in a clear, concise manner and by telephone in a polite confident way.
• To carry out canvassing activities relating to your associated branch or to other branches if required.
• Assisting in the warehouse when required: putting away glass, and frames, helping load the van, assisting customers with collections; selling ancillaries, etc.

General requirements:

• To remain professional at all times with colleagues, customers & suppliers
• To maintain the confidentiality of all company information
• To investigate, propose & implement improved processes within the branch.
• Time management & attention to detail.
• Thorough knowledge of MS Office Suite including Word, Excel, and Outlook.
• Ensure all customers’ details are correct in line with GDPR (General Data Protection Regulation)
• To assist other branches with their workload as required
• To keep the branch warehouse & office tidy at all times

Job Types: Full-time, Permanent

Pay: £25,500.00-£26,500.00 per year

Additional pay:

• Bonus scheme

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Experience:

• Sales: 1 year (preferred)

Work Location: In person