Scheduler

As a Scheduler, you’ll be the driving force behind the smooth coordination of our engineers across the region. Working within our fast-paced Service Department, you’ll ensure all reactive maintenance work is booked efficiently, clients are kept in the loop, and engineers are set up for success.

What You’ll Be Doing:

• Plan and assign weekly workloads and routes for engineers
• Ensure engineers have consistent, efficient workloads – even when jobs get rescheduled
• Liaise with clients to confirm job details and manage expectations
• Order and coordinate stock required for scheduled jobs
• Manage engineer stock floats to avoid delays
• Maintain scheduling based on due dates and client preferences
• Handle initial phone inquiries from clients and engineers

What We’re Looking For:

• Proven experience scheduling or coordinating engineers
• Familiarity with CRMs – experience with CASH is a big plus
• Ideally, knowledge of the fire and security industry
• Excellent communication and problem-solving skills
• Strong UK geographical/logistical knowledge
• Confident with Microsoft Excel and general admin tasks

Why You’ll Love Working Here:

• Employee Assistance Programme – 24/7 support, including 8 free counselling sessions
• Online GP Access – See a doctor anytime, anywhere
• Health Cash Plan – Get money back on dental, optical, physio, and more
• Perks & Discounts – From cinema tickets to car insurance deals
• Personal Accident Cover
• EV Scheme
• Generous Holidays – 23 days + bank holidays, rising to 25 days with service
• Free Basic Will Writing Service

Job Types: Full-time, Permanent

Pay: Up to £13.50 per hour

Expected hours: 40 per week

Additional pay:

• Bonus scheme

Schedule:

• Monday to Friday

Work Location: In person

Reference ID: Ash