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Security Engineer

Pointer Ltd

Norwich

Permanent, Full-time

Location

Norwich

Benefits

Pulled from the full job description

Referral programme
Employee discount
Sick pay
Bereavement leave
Life insurance
Company car
Store discount

Full job description

Company Overview

At Pointer, we don’t just offer jobs—we build careers. With over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times and bad.

Our 200-strong team across the UK is the heart of our success, contributing to our £24 million annual revenue and delivering outstanding service to some of the UK’s top blue-chip companies. Many of our colleagues have grown with us, thanks to our well-established apprenticeship program and a culture that nurtures long-term career development.

What sets us apart? Our people-first approach. We foster an environment where every individual is valued, supported, and empowered to succeed. As an Investors in People Gold-accredited employer, we are committed to achieving Platinum status, ensuring our people have the tools, training, and opportunities to thrive.

At Pointer, you’ll be more than just a colleague —you’ll be part of a team that delivers with expertise, acts with integrity, and shares a passion for making a difference. If you’re looking for a place to grow, innovate, and be valued, we’d love to hear from you.

Job Summary

Pointer Ltd. are recruiting for a Security Engineer to join our team in Shropshire.

As a Security Engineer you will be responsible for the installation, servicing, and maintenance of Intruder Detection, Hatch Protection, and associated Security Systems across client sites.

The role involves ensuring compliance with industry standards, delivering exceptional customer service, and maintaining strong working relationships with clients and colleagues.

This role will require you to be flexible and willing to travel within East Anglia.

Key Responsibilities:

Install, service, and maintain Intruder Detection and Hatch Protection systems in line with company and industry standards.
Communicate effectively with clients, providing updates on progress and system operation, ensuring customer satisfaction.
Liaise with Line Manager and Schedulers regarding planned works, providing regular updates and ensuring required materials and equipment are available.
Complete all documentation accurately and on time, maintaining compliance with company procedures.
Work safely at all times, adhering to Risk Assessments, Method Statements, and all Health and Safety requirements.
Maintain tools, calibrated test equipment, and company vehicle in accordance with company standards.
Ensure secure handling and storage of client keys, tools, and materials on and off site.
Identify and communicate opportunities for system enhancements or additional works.
Participate in the weekend on-call rota as required and support other service teams when needed.

Who are you

To be a successful Security Engineer, you have strong technical expertise, a professional and customer‑focused approach, and a clear commitment to safe working practices. You take ownership of your work, communicate clearly and confidently with clients, colleagues, and stakeholders, and apply a logical, solution‑driven mindset to challenges with resilience and initiative.

You remain adaptable and detail‑oriented in fast‑paced environments, take pride in delivering work to the highest quality and safety standards, and actively pursue continuous professional development while representing the Pointer brand with integrity, respect, and professionalism at all times.

Required Experience & Qualifications

3–5 years’ experience in the installation, service, and maintenance of security or intruder systems.
Experience with client communication, documentation, and system commissioning.
Demonstrated understanding of safety, compliance, and quality standards.
Proven experience installing and maintaining security systems, particularly Honeywell Galaxy.
Strong planning, organisational, and customer service skills.
Excellent communication and computer literacy.
Flexible and willing to travel.
Awareness of NSI industry standards and safe working practices.
Certification for Sentinor equipment (training provided), CSCS, IPAF, and PASMA cards.
Current full driving license.
Must be eligible to work in the UK.

Benefits:

At Pointer, we don’t just offer a job — we offer a rewarding career with benefits that support your growth, well-being, and work-life balance. Here’s what you can look forward to:

Financial Security & Rewards