Senior Service Engineer

Why ABCA?

Here at ABCA Systems Ltd, we strive to be the very best at what we do, both in the eyes of our customers and our colleagues. We believe close working relationships are the key to success and satisfaction. We are a team, we believe in one another and support one another as we work together towards a common goal. We believe investing in our employees is fundamental to success and growth. You will discover new opportunities, take ownership of important initiatives, learn at a fast pace and become part of the ABCA family.

Job purpose

If ABCA sounds like the right place for you, we would love you to join our team within the Service Department. You will carry out day to day engineering jobs and help on the more complex/complaint jobs and also assist the Field Line Manager with audits/stock takes in their absence.

Duties and responsibilities

• Help to improve the skills levels of the engineers in the team
• Attending complaint level jobs to see they are completed to the satisfaction of the customer
• Helping out with call out rota when needed
• Keeping up to date downloads from site systems
• PPM’S
• Reactive fault calls
• Assist engineers on complex jobs
• Help other engineers over the phone
• Assist Field Line Manager’s with Audits and stock takes
• Help with cover when the Field Line Manager is on Annual Leave

Qualifications and Experience

Essential

• Multi-disciplined in Fire & Security but more biased to Access Control and Door Entry.
• 5 plus years working in the Fire & Security sector.  Be able to work on multiple Fire & Security systems.

Preferred

• Competent with auto doors, shutters, gates and barriers.
• Experience on warden call systems.

Personal Attributes

• Good knowledge of British Standards.
• Ability to work both independently, and as part of a team.
• Excellent communication skills and the ability to build and maintain long-lasting relationships with customers.
• Strong organisation and time management skills – working to customer deadlines.
• Ability to use own initiative and logical thinking to solve problems.

Company Benefits

• Employee Assistance Programme with 24/7 telephone helpline and online support.
• 8 face-to-face counselling sessions, including CBT.
• 24/7 access to an online GP service.
• Cash plan scheme on your everyday health and well-being including: optical, dental, physiotherapy, health screening, hospital admission and much more.
• Personal Accident Cover.
• Employee discount platform including cinema tickets, holiday packages, car insurance and more.
• Free Basic Will Writing Service.
• 23 day’s holiday excluding bank holidays, with the ability to increase up to 25 days.

Other Information

This is a permanent role we are offering based in the North West. The rate of pay we are offering is £17.00 - £19.00 per hour depending on experience, based on a 40 hour working week.

We will also provide you with a company van and mobile phone

Please note we will not be working with agencies on this vacancy.

Job Types: Full-time, Permanent

Pay: £17.00-£19.00 per hour

Additional pay:

• Bonus scheme

Benefits:

• Company car
• Company pension
• Employee discount
• Health & wellbeing programme
• Referral programme

Schedule:

• Monday to Friday
• No weekends
• Overtime

Application question(s):

• Do you have at least 5 years working in the Fire and Security Industry?

Work Location: On the road