We are looking to recruit a full-time service advisor to join our friendly team at our Peterborough site on Bretton Way.

This is a key role, being on the front line of delivering industry-leading standards of customer care and satisfaction.

Roles and Responsibilities

• Ensure the highest level of customer care and satisfaction
• Provide estimates to customers and book scheduled service and repair work
• Check in vehicles when they arrive with us and check them out when work is completed
• Record customer requests accurately and ensure these are communicated clearly to the workshop
• Keep customers informed and up to date at every stage while their vehicle is in our care, advise of completion times, any delays, and quickly respond to any questions or queries
• Prioritise effectively to ensure that customers whose vehicles may need extra work are contacted promptly and advised on a recommended course of action
• Create invoices for work carried out
• Complete paperwork accurately and promptly
• Maintain the customer database to ensure all information contained within it is accurate
• Maximise service department’s profitability using professional sales techniques
• Ensure customers are aware of all available workshop services
• Plan and manage time effectively to ensure all tasks are achieved
• Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers, and external representatives.

Salary, Benefits, and Working Hours

The salary for this role is up to £34,000 OTE per year. Standard working hours are Monday to Friday 08:00 - 18:00. We are also happy to discuss flexible working arrangements that work for both you and us.

In addition to your salary, you will also benefit from:

• 25 days paid holiday per year, plus all bank holidays (a total of 33 paid days off per year)
• Employer pension contributions
• Staff discount for yourself and your family on brand-new cars as well as vehicle servicing, parts, and repairs
• Additional discounts on a range of other products and services, from holidays and eating out to high-street shopping and groceries
• Life insurance
• Training and development opportunities
• Excellent career progression
• Staff referral programme.

The mental well-being of our team is very important to us, which is why we have invested in a fully confidential support line. Available 24 hours a day 7 days a week, a trained advisor is always on hand should you need help, advice, or just someone to talk to.

Who We’re Looking For

The successful candidate will have:

• Experience working in a busy customer service environment
• Have a minimum of one year’s experience in a similar role
• Have excellent communication skills
• Be confident using a computer
• Have a strong belief in providing excellent customer service
• Be flexible in their approach to work
• Have a smart and well-presented appearance.
• Previous experience working in a similar role with knowledge of CDK Autoline/Kerridge would be beneficial but is not required as full training will be provided.

A Little About Us

Smiths Motor Group has been a family-owned and run business for over 85 years. We pride ourselves on being a little different to your typical car dealer, focusing on providing excellent customer service and a no-pressure sales environment. We currently represent the Dacia, Hyundai, Nissan, Renault and Vauxhall brands with sites in Peterborough, Cambridgeshire and Ilkeston, Derbyshire.

To maintain a high level of knowledge amongst our team, training is encouraged and is offered in line with the Manufacturer’s training programme, allowing you to expand your knowledge.

The satisfaction of our team is just as important as that of our customers. We strive to make working for Smiths enjoyable. We offer genuinely useful employee benefits, organise staff events so you can socialise with your colleagues, and our management teams operate an open-door policy should you wish to discuss any issues you may have, both inside and outside of work.

We look forward to welcoming you to the Smiths Motor Group family in Peterborough.

Job Types: Full-time, Permanent

Pay: Up to £34,000.00 per year

Benefits:

• Company pension
• Employee discount
• Life insurance
• Referral programme

Schedule:

• Monday to Friday

Experience:

• Service Advisor: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Reference ID: Service Advisor Smiths Peterborough (Mar-2025)