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Service Manager (Children's Mental Health Service)

Utopia Project

Ivy Street, Birkenhead

£28,350 - £33,350 a year - Permanent, Full-time

Location

Ivy Street, Birkenhead

Benefits
Pulled from the full job description

Additional leave
Casual dress
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site gym

Full job description

Overview:

Utopia Project CIC is a community company that delivers a number of bespoke programmes to disadvantaged and vulnerable young people across Wirral. Lead by 3 directors with a vision for supporting young people in a relatable and alternative way. Formed in 2014 we have expanded our reach over the years to now support over 1000 young people on an annual basis. Our hatch service supports the emotional wellbeing of young people aged 8-16 on a 1:1 and small group basis by teaching skills and strategies to manage anxiety, low mood and depression via our network of volunteer mentors. Hatch’s wider offer extends to our hatch youth club, summer activity programmes, parenting workshops and holiday activity days.

We are seeking to appoint a passionate and experienced service manager to support the expansion and development of our hatch service. Hatch drives a holistic approach to wellbeing support for young people and their families through our expertise and proven success in transforming interventions that provide access to new opportunities in mental health, education and training for those most in need.

Our purpose is to build capacity within our community that develop skills and empower families to thrive. Our ‘triple A’ ethos underpins all of our early intervention programmes to maximise engagement and impact.

Accessible – Understanding our community, listening to their needs and proactively responding to the barriers they face.

Approachable – Deliberately designing and delivering services that people can relate to.

Aspirational – Challenging people to reach their potential by developing skills and positive strategies.

We can offer you the opportunity to lead an organisation at the forefront of shaping and developing mental health support across the Wirral, a team that is committed to the delivery of outstanding service and a work environment that is creative and forward thinking in supporting hundreds of young people experiencing mental health difficulties on a yearly basis.

Applicants seeking a varied, challenging and unique opportunity to further develop your career working within the mental health sector in an organisation that can genuinely impact the lives of young people can find this at Utopia.

Responsibilities:

To oversee the successful day to day running of the hatch service.
To evaluate, monitor & report the quality of interventions through robust tracking of programmes and feedback received from service users and other stakeholders.
To manage a team of staff and volunteers supporting them in the delivery of hatch programmes.
To continuously gain insight into local mental health needs of the community in order to develop hatch services.
To contribute towards the continued professional development of Utopia staff.
To contribute towards the recruitment, selection and development of volunteers.
To be responsible for allocated service expenditure including the management of project budgets and to regularly report these to the management team .
To expand the scope of the hatch service offer by being creative, innovative and collaborative in identifying new project opportunities.
To promote hatch in local networking forums and develop relationships with key partners and stakeholders.
To provide regular reports to the board of directors.
To ensure that all young people are safe and to follow Utopia and hatch child protection and safeguarding policy and procedures at all times.
Work within the framework of the Utopia policies and procedures.

Requirements

- Proven experience in a service management role, preferably within a youth-focused setting.

- Experience working with vulnerable young people with a range of mental health needs

- A high level of organisational skills.

- Excellent communication and interpersonal skills

- Knowledge of Safeguarding and Child Protection procedures.

- Sound IT skills including use of Word, PowerPoint, Excel.

- A genuine care for young people who have experienced difficulties throughout their lives and a desire to support them in achieving successful outcomes.

Our vision is to develop and expand our service offer to provide more crucial interventions for young people across the Wirral, particularly those with SEND, or experiencing mental health difficulties. The successful candidate will be an outstanding, passionate and resilient individual, with significant experience in managing a team, planning and delivering effective interventions and reviewing the impact of interventions to drive continued quality. They will make a significant contribution to the organisations expansion and be committed to our mission; ‘To deliver bespoke programmes that focus on the needs of our community in order to improve educational outcomes, wellbeing and aspirations’.

Job Types: Full-time, Permanent

Pay: £28,350.00-£33,350.00 per year

Benefits: