Service Manager (North Lanarkshire Service)

Job Description: Service Manager (North Lanarkshire Service)

Reports to: CEO

Direct Reports: ASN Support Practitioners

Hours per week: 16hrs

Salary: £28,283 FTE, pro rata for contracted hours

Location: This post will primarily be home-based, with regular travel across North Lanarkshire to carry out home visits, meet with families and professionals, and oversee service delivery. The role also requires attendance at Management Meetings and training sessions held at the KO-NEKT Business Hub, 2 Vernon Street, Saltcoats, KA21 5HN.

A full driving licence and access to your own car for business use is essential for this role.

About KO-NEKT:

KO-NEKT provides support within the community and group support within specifically designed Play & Skills Centres for children & young people (age 5-25) with Additional Support Needs (ASN). We fully support the integration and independence of our service users by championing their rights and to be the best they can be, supporting them to live, work and stay in the mainstream of their communities.

Role Progression & Development:

Salary will be graded in line with experience, with the role initially offered on a part-time basis and progressing towards full-time following a supported transition period. This approach is important to us, as it allows new team members to be properly mentored into the KO-NEKT way of working, our values, and the high standards of care and support we pride ourselves on.

As reflected in our recent inspection outcomes, maintaining quality, consistency, and relationship-based support is at the heart of everything we do. Hours within the role will gradually increase as confidence, experience, and responsibilities develop, with the aim of reaching full-time hours within approximately 6–8 months.

Job Purpose:

The Service Manager leads KO-NEKT’s North Lanarkshire service, managing a team of ASN Support Practitioners and overseeing support for children and young people aged 5–25 with additional support needs (ASN). The role ensures high-quality 1:1 and 2:1 community-based support, strong relationships with families and professionals, and continuous improvement across the service.

Key Duties & Responsibilities

Leadership & Team Management

• Lead, supervise and support a team of ASN Support Practitioners.
• Promote a positive, inclusive culture and high standards of practice.
• Support staff development through supervision and coaching.

Service Delivery & Caseload

• Oversee a caseload of children and young people, ensuring needs and outcomes are met.
• Ensure staff follow individual support plans and deliver safe, person-centred support.
• Oversee delivery of 1:1 and 2:1 community support.

Operational Management

• Manage rotas effectively, balancing staff availability with service-user needs.
• Anticipate staffing challenges and maintain continuity of care.
• Ensure activities delivered by the team promote skills, independence and personal growth.

Quality & Compliance

• Ensure services meet SSSC and Care Inspectorate regulatory requirements.
• Maintain knowledge of SSSC, Care Inspectorate and SDS legislation.
• Ensure accurate record-keeping, including use of CORS.

Stakeholder Engagement

• Build strong relationships with families, local authorities and partner organisations.
• Work collaboratively with professionals to achieve positive outcomes.

Service Development & Reporting

• Support local service growth and implementation of business strategies.
• Contribute to improving processes, policies and systems.
• Provide regular updates to the Senior Management Team.

Outcome Monitoring

• Monitor and record SHANARRI outcomes and progress for each child and young person.
• Use outcome data to inform ongoing support planning.

Person Specification - Essential Criteria

Qualifications & Registration

• SSSC registration (Care at Home)
• SVQ 4 Social Services & Healthcare (SCQF 9)
• SVQ 4 Leadership & Management for Care Services (SCQF 10)
• Or equivalent qualifications accepted by SSSC
• Or be working towards the above with completion date within 5 years

Experience

• Strong experience in social care, ideally supporting children and young people with ASN.
• Experience supervising or managing staff teams.
• Experience with rota management, caseload oversight and operational planning.
• Experience working with families, local authorities and external partners.

Knowledge & Skills

• Understanding of the SDS Act and Care Inspectorate standards.
• Ability to monitor and evaluate outcomes (e.g., SHANARRI).
• Strong communication and relationship-building skills.
• Good organisational and problem-solving abilities.
• Competent in digital record-keeping systems (e.g., CORS).
• Ability to lead by example and support staff development.

Values & Behaviours

• Commitment to inclusion and improving outcomes for children and young people with ASN.
• Professional, reliable and accountable.
• Calm, flexible and solution-focused.
• Respectful, compassionate and person-centred.

Other Requirements

• Full driving licence and access to a vehicle for business use.
• Willingness to work occasional evenings/weekends as required.

Pay: £28,283.00 per year

Work Location: Remote