Supervisor - Maray Albert Dock

Job Overview

A Restaurant Supervisor at Maray plays a key role in the day-to-day running of the restaurant floor, working closely with the management team and front-of-house staff to ensure a hospitality-focused environment in which high standards of guest service, food quality, and cleanliness can flourish. This position involves supervising floor teams, coordinating shift schedules, leading briefings and maintaining full compliance with health and safety regulations.

With a passion for hospitality and a commitment to delivering exceptional guest experiences, the supervisor helps foster a positive team culture and leads by example on the floor. Acting as a vital link between staff and management, the role supports smooth operations and promotes a welcoming, professional atmosphere where care is at the heart of everything.

About Us

Maray was founded in Liverpool in 2014. Our unique food and drinks are created and served with passion, creating unforgettable experiences for our guests. This has earned us a loyal following, and QVO Hospitality now have six sites across three cities, with plans for growth in the near future.

At the heart of everything we do is care. For our guests, our food, and most importantly, our people. We create meaningful experiences driven by passion and a genuine love for our industry. Our commitment to quality and creativity has earned us a loyal following, and we’re proud to be known for doing things a little differently.

We believe that honesty and integrity are the foundation of a positive and productive working culture. We welcome feedback, encourage open communication, and support one another’s growth through shared learning and mutual respect.

Maray is committed to being an inclusive, welcoming employer. We celebrate diversity in all forms and strive to create a workplace where everyone feels valued, supported, and empowered to thrive.

Responsibilities

• Lead, develop, and support the front-of-house team through training, regular feedback, and career development, fostering a positive and professional work environment.
• Deliver consistently excellent guest experiences by upholding service standards, maintaining attention to detail, and ensuring a clean, well-organised dining space.
• Demonstrate strong product knowledge to confidently recommend food and drink options, support up-telling, and communicate clearly with kitchen and bar teams.
• Ensure full compliance with health, safety, allergen, and fire regulations, and proactively manage team adherence to all operational procedures.
• Take responsibility for daily operations, including opening and closing duties, key holding, cash handling, and accurate recording of data.

Skills and Qualifications

• Exceptional customer service skills.
• Excellent communication and interpersonal skills.
• Strong problem solving and decision making abilities.
• Applying skills and knowledge in a fast paced environment.
• Understanding of reservations systems, and EPOS, however full training will be given.
• Strong ability to develop others through clear training and constructive feedback.
• Maintain a neat and professional appearance in accordance with the restaurant’s uniform policy and an understanding of the physical requirements that may include standing for extended periods, lifting trays and performing repetitive tasks.
• Flexibility to work various types of shifts that will include weekends, evenings, and public holidays.

Job Type: Full-time

Pay: £12.76-£16.76 per hour

Expected hours: No less than 30 per week

Benefits:

• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Gym membership
• Referral programme

Experience:

• Supervisor: 2 years (required)

Work Location: In person