GreaseShield Technical Installer & Maintenance Operator Specialist

About EPAS Ltd: EPAS Ltd is a global leader in sustainable drainage and waste management solutions, including GreaseShield - The Grease Management Solution, FilterShield - Food & Solid Waste Removal, and FlexiPlumb - Flexible Plumbing Fittings. Our globally award-winning products enhance environmental efficiency, reduce carbon footprints, and support circular economy initiatives. With a strong focus on research, innovation, and regulatory compliance, we ensure our solutions meet the highest industry standards.

As part of our continued growth, we are seeking a Technical Support & Installation Specialist to join our team. This role is integral to ensuring the effective installation, servicing, and customer satisfaction of EPAS Ltd products, with a strong focus on training, compliance, and technical support.

Role Overview: The Technical Support & Installation Specialist will be responsible for providing expert training, installation reviews, and technical support to customer service team. The role requires a strong customer focus, ensuring installations meet the highest standards, troubleshooting technical issues, and driving continuous improvement in service quality. Applicants must have strong IT skills to be successful in this role. Strong analytical skills are also required to assess technical challenges and provide effective solutions.

Key Responsibilities:

Installation & Service Support

• Oversee and review installations to ensure compliance with EPAS product standards, technical guidelines, and UK industry regulations.
• Conduct site visits to assess installation quality and provide technical recommendations.
• Troubleshoot installation or operational issues and provide on-site or remote support.

Training & Customer Engagement

• Deliver comprehensive training sessions on installation, servicing, and maintenance for technicians, contractors, and customers.
• Act as a key point of contact for customer queries regarding technical aspects of EPAS products.
• Assess customer satisfaction with installations and provide feedback for service improvements.

Technical & Compliance Oversight

• Maintain detailed documentation of service visits, installation reviews, and customer feedback.
• Ensure compliance with industry health and safety regulations during all installation and maintenance activities.
• Collaborate with the team to identify potential design or operational improvements.
• Support customers in optimising product placement and design for maximum efficiency.

Key Requirements

• Experience in technical support, field service, or installation within a related industry.
• Knowledge of mechanical, electrical, or plumbing (MEP) systems.
• Ability to troubleshoot and resolve installation or operational challenges.
• Strong customer service and communication skills.
• Ability to conduct training sessions and explain technical concepts to various audiences.
• A clean full UK driving licence (as travel to customer sites may be required).

Desirable:

• AutoCAD experience for reviewing and planning installation layouts or technical drawings.
• Familiarity with UK wastewater and drainage industry standards.
• Knowledge of ISO 9001 quality management systems.

Benefits Package: EPAS Ltd offers an attractive benefits package, including:

• Private Health Insurance for the employee, partner, and children (up to age 25) after a 9-month qualifying period.
• Death in Service Life Insurance after the qualifying period.
• 30 Days' Paid Holiday per annum.
• NEST Pension Scheme.
• Company pension contribution.
• Company vehicle (if required for travel).
• Free on-site parking.
• Opportunities for career progression and skills development.
• A supportive and dynamic work environment in a growing industry.

How to Apply: Interested candidates should submit their CV and cover letter, detailing their relevant experience and qualifications or email it to hr@epas-ltd.com with the subject line: "Technical Support & Installation Specialist Application – [Your Name]"

Learn more about EPAS Ltd and our innovative solutions: https://youtu.be/obojzMur19g?feature=shared

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• Life insurance
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday

Work Location: In person