Telephone Receptionist

A part time role of 15 hours split over a Thursday and Friday.

Our excellent team of receptionists is expanding. This fantastic part time opportunity is ideal for someone who has excellent telephone skills, so why not apply? This job involves connecting clients and other callers to members of staff, answering any quick queries and handling voicemails when they arrive.

Salary – market rate dependent upon experience.

What would I be doing day-to-day?

• Answering all incoming calls in a polite and professional manner
• Directing calls to the correct member of staff/department
• Efficiently deal with and distribute general enquiries
• Pick up voicemails and email message to the person concerned
• Ensure all document databases are kept up to date
• Any other tasks that may be reasonably required

What makes SME Solicitors different?

SME Solicitors is a well-established law firm located in the centre of Worcester, with a history dating back to 1840. The firm combines traditional values with modern practices to provide a personal and proactive service to our clients - many of whom have been with us for generations. SME Solicitors is proud to be an independent high street firm that is able to provide a full suite of legal services to Worcestershire’s individuals, families and businesses alike.

We strive to make our firm a friendly, flexible and supportive place to work. That’s why we have a range of benefits that our members of staff can take advantage of. Some of these include:

• Working within a flexible and supportive environment.
• Wellbeing provision with Mental Health and Emergency First Aiders on site.
• Free parking on the premises, including at weekends.
• A well-stocked staff kitchen and access to our cold water machine in reception.
• Pension provision with auto enrolment.
• Flexible parental leave arrangements.
• Holiday entitlement including statutory holiday, birthday as holiday, Christmas Eve and three days between Boxing Day and New Year’s Day.
• We also offer one paid day for charity work each year.
• Long service recognition.
• Pay day breakfast, staff socials and invitations to networking events.
• Christmas festivities and other seasonal events.
• Discounts on Wills and Lasting Powers of Attorney and Residential Conveyancing of a primary residence.
• Sight tests and contribution towards the cost of glasses.
• Professional development coaching, including webinars and CPD training.
• Opportunities for career development including apprenticeships.
• Commitment to charitable initiatives supporting multiple local charities.

What experience would help me to thrive at SME?

You would need…

• Excellent communication skills
• The ability to work in a fast-paced environment
• A flexible attitude and a strong intuition

Ideally, you would also benefit from having experience on reception or handling calls in a law firm or another similar business.

Who would I be working with?

Our receptionists are friendly, hard-working and efficient. They represent our firm, often being the first impression for new clients who visit our offices or call our switchboard. Our team also helps to build and strengthen relationships with existing clients, providing the personal experience that our clients come to expect from SME Solicitors.

What are some of the things we would discuss during an interview?

• Your previous experience in employment and how it would help you in this role.
• Your professional experience, accomplishments, training and client interactions.
• Your ability to cope with a full workload and demanding situations.
• Any other areas of interest within the job, as well as your goals going forward.

Job Type: Part-time

Expected hours: 15 per week

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Language:

• English (preferred)

Work Location: In person