Transport Administrator

Transport Administrator

Full Time, permanent. Monday to Friday including every other Saturday

Hale & Co. (Drybrook) Ltd is an independent, family-run Timber & Builders’ Merchants, established for many years with an excellent reputation.

Increased back-office and developmental workload generated by the launch of our innovative new ePOD (Electronic Proof of Delivery) system means that we are looking for a highly organised Transport Administrator to join our Logistics Team in Drybrook, Gloucestershire.

Reporting directly to the Logistics Manager with regular contact with the General Manager and our external Software Provider, the successful applicant will be joining us at a very exciting time and will be involved in both operational and developmental tasks as we accelerate the roll-out of our new EPOD system. As the roll-out progresses, key duties will change and expand allowing the successful applicant the opportunity to grow and develop not only within the role, but within the organisation.

Key Duties

Operational:

· Working closely with the Logistics Manager to effectively and efficiently plan and schedule customer deliveries, fully utilising our vehicle fleet and driver resource whilst remaining compliant to all relevant government, safety and environmental legislation.

· Checking, updating and maintaining accurate records, such as what3words and GPS coordinates, on delivery tickets.

· Working in connection with the Accounts Office to accurately update contact and delivery information within customer accounts to ensure that the different but linked credit control and operational data is updated appropriately.

· Instructing drivers on their daily delivery schedules, assisting with navigation and delivery access queries, and acting as a key point of contact between them and our customers.

· Maintaining excellent relationships and liaising closely with the Sales Team and other departments around the business to gather key information on potential changes to delivery schedules and changes in customer requirements.

· Maintaining strong relationships with our customers by handling delivery queries in a polite and professional manner.

· Supporting the Logistics Manager with planning and booking of vehicle services, MOTs and maintenance works.

· Assisting the Logistics Manager with administrational tasks to ensure vehicle compliance records are kept up to date at all times.

Developmental:

· Working closely with the General Manager, Project Management Coordinator and our external Software Provider to continue with the next steps in the roll-out of our new EPOD system such as WIMO (where is my order).

· Responsible for responding to changing customer requirements, driver and vehicle resource availability as well as changing road conditions and making sure that these changes are continuously fed into the WIMO system to ensure that the automated communication updates to customers are always accurate and up to date.

· Maintaining a professional relationship with our external Software Provider to raise queries and action enhancement requests.

· Liaising with the Sales Team and Sales Manager to raise and implement improvements to internal processes.

· Potential to be involved with other associated developmental projects within the business.

Requirements

• Previous experience working in a similar administrational role is preferred however with demonstrable transferable skills, training will be provided.
• Computer literate and proficient in Microsoft Office environments and web interfaces essential.
• Android mobile operating system experience desirable.
• Strong organisational skills and excellent attention to detail for maintaining accurate records are essential.
• Ability to efficiently manage your workload by multi-tasking in a high pressure and fast paced environment whilst meeting strict deadlines.
• Ability to work at speed to complete tasks whilst maintaining high levels of accuracy.
• Ability to use your own initiative to work independently as well as collaboratively in a dynamic team environment.
• Excellent communication skills, both written and verbal, with the ability to effectively interact with drivers, customers and other staff members within the business.
• Experience of Border Merchant Systems 'CounterAct' or similar ERP system is preferable, but training will be given.

Benefits

Competitive Salary based on experience

22 days holiday a year plus bank holidays, with the exception of Good Friday (this is paid at double time, with a day in lieu given at Christmas).

You would also have 22 paid Saturday Mornings off per year. In order to achieve the agreed Saturday Morning Working Pattern (26 on, 26 off) throughout the whole year, the remaining 4 Saturday Mornings are calculated as half days from your 22 days holiday allowance.

The holiday year runs from 1st April to 31st March.

After successful completion of a three month qualifying period, you would also be entitled to join the following…

• Group Personal Pension Scheme – a minimum 3% contribution from the employee, the Company will contribute 5%
• Private Medical Care Scheme
• Health Cashplan Scheme (covers more ‘day-to-day’ expenses than the above, such as dental and optical charges)
• Staff Purchase Scheme – cost plus 5% on most products (some exceptions apply)

Job Type: Full-time

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

Application deadline: 27/09/2024
Reference ID: Transport Administrator